Warehouse LTL Sales Associate

Description

About Brothers International Food Holdings, LLC:

At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer Packaged Goods (CPG) division includes Brothers-All-Natural, the #1 Freeze-Dried Snack Brand, and also produces private label freeze-dried fruit snacks for some of the leading retailers in the US.

Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well-being of our communities. If you are interested in becoming part of a fast-growing, dynamic team environment, read on!

Why Brothers International?

• Innovation: Be part of a company that values creativity and encourages innovation in the ever-evolving food industry.
• Team Collaboration: Join a collaborative work environment where your ideas and contributions are recognized and celebrated.
• Global Impact: Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products.

Position Summary:

The Warehouse/LTL Sales Associate will provide information for and handle inquiries from both individual consumers (B2C) and business customers (B2B). This role will have responsibility for processing orders, managing accounts, and supporting sales efforts through customer support. The Warehouse/LTL Sales Associate will be a key point of contact, ensuring customer satisfaction and efficient operations. 

Responsibilities:

• Provide information about products or services while ensuring full customer satisfaction and maintaining a friendly, helpful demeanor. Obtains details of complaints or compliments from customers.
• Import and process orders, sample requests, set up/update/cancel accounts in ERP. 
• Back up for order processing.
• Organize, and maintain CRM database.
• Maintains close contact with B2B customers through CRM database to give updates on advancement toward deal negotiation, progress of backorders, resolution of issues, or service request.
• Keeps records of B2C customer interactions, recording details of inquiries, complaints, or comments, as well as specific actions taken.
• Manage B2B customer list/ID’s in vendor website and ERP.
• Monitor retail promotions and work with social media to promote.
• Assist with email marketing generation and setup to target audience of either individual customers, retail clients, or brokers. 
• Work with graphics to implement all sales collateral updates.
• Analyze inbound third-party marketing opportunities and make recommendations.
• Provide support to sales team with customer and vendor applications process.
• Refers unresolved customer issues to designated departments for further investigation.
• Offer troubleshooting assistance to customers.
• Back up sales team as needed.

Requirements

• Bachelor’s degree or equivalent work experience 
• Experience in Warehouse and LTL Sales 
• Prior CRM and ERP Experience a plus
• Strong analytical skills, including data entry, reporting, and problem solving 
• Ability to communicate effectively orally and in writing
• Proficient in Microsoft Office Suite 
• Ability to work independently and self-start
• Strong attention to detail and ability to manage multiple priorities 
• Ability to collaborate cross-functionally with various departments 

Brothers International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.