Move-In Coordinator @ Ovation Heartwood Preserve!

Move-In Coordinator

Status: Full Time
Shift: Day Shift
Wage: $16-20/hr DOE + bonus potential

Location: Ovation Heartwood Preserve | 470 Maxwell Plaza, Omaha, NE 68154

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission: To enhance the life of every person we serve

Supports and maintains the Ovation Core Values

Integrity above all else
Passion for the quality of people’s lives
Quality that is obvious
Innovation, not emulation
A culture of respect, belonging, and celebration of diversity
Reaching to learn, grow and embrace change
 Teamwork, trust, camaraderie, and fun

Responsibilities:

• Responsible for receiving and tracking all community relations data such as inquiries, tours, deposits, special events, advertising, etc.
• Responsible for weekly reports that track all referrals, inquiries, tours, deposits, and referral sources
• Responsible for all move-in paperwork including review of paperwork completed
• Responsible for handling all incoming and outgoing sales and marketing calls, giving tours and handling the move-in process according to company policy
• Comply with all state and federal requirements for resident move-ins
• Alert appropriate department managers and property team of projected move-ins, tours and discharges. Responsible to communicate and to verify that the apartment is ready for the move-in timely
• Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs
• Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations. Communicate special needs of new residents to staff to ensure an efficient move-in. Communicate move-in decisions in a timely manner
• Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents. Obtain appropriate financial information prior to admission
• Maintain Network Flow analysis reports
• Maintain and implement monthly marketing plans
• Maintain CRM program for maintenance of all inquiries and referral sources
• Monitor and evaluate customer satisfaction
• Assist in the development of property marketing materials
• Assist to develop and implement special events and presentations targeted at community education. Serve as community resource and maintain contacts for information exchange. All such events will be tracked in the CRM component
• Regular, punctual attendance with flexible hours as responsibilities dictate.
• Attend CRD meetings and assist in implementation of resulting plans, monitor and track results
• All other duties as assigned.

Qualifications:

• Bachelor’s Degree from an accredited college or university in marketing or related field preferred
• Experience in sales, with proven ability to “close” a high percentage of qualified leads.
• Experience in working with older adults.
• Dependable vehicle for transportation.
• Training provided in company admission procedures.

Employee Perks: 

• Employee meal credit
• Tuition assistance
• Career development opportunities
• Employee assistance program featuring free counseling services, financial coaching, legal services and more
• Generous PTO policy 
• 401K retirement plan with employer contributions
• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance

“At Ovation, we love to celebrate our diverse group of hardworking employees. We value diversity and believe forming teams in which everyone can their true, authentic self is key to our success.” We're an equal opportunity employer. All applicants will be considered for employment without at