Senior Vice President, Relationship Management

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a SVP, Relationship Management to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Capable of demonstrated experiences in making high-impact decisions affecting revenue, client retention, and operational efficiency. Errors could directly affect financial outcomes, so sound judgment is critical for achieving business objectives and financial targets.

• Able to lead a team and drive the direction of the Relationship Management function. They are accountable for operations, resource allocation, and aligning teams with revenue goals. This requires independent decision-making, collaboration, and the ability to influence others

As the SVP of Relationship Management, you will lead the company’s efforts to drive revenue growth, enhance client retention, and deliver exceptional client experiences. This role is responsible for driving and executing on strategies to grow the client portfolio, optimize revenue streams, and manage high-value relationships. Success is measured by revenue generation, client loyalty, and operational performance.

A Day in the Life  

Deliver on Relationship Management Strategy

• Working closely with the CCO, Commercial Leasing and other critical stakeholders to deliver on short and long-term strategies for building client relationships and generating new business, revenue and VUM (vehicles under management) growth

• Set vision and direction for implementing strategies to deliver best-in-class customer experiences

• Create relationship-specific value propositions and identify upsell/cross-sell opportunities

Deliver on Client Relationship Management

• Build and maintain executive-level relationships with our key and promising clients

• Resolve high-level disputes and negotiate contract renewals and expansions

• Ensure products and services consistently meet client needs

Revenue Growth

• Grow the portfolio with a combination of VUM addition, increased service penetration and value-based pricing

• Drive overall growth for the organization and own the overall P&L for Relationship Management, set and own performance targets and budget for the group

• Create yearly forecasts and ensure team objectives align with key KPIs

• Consistently analyze account performance data and report to EXCO on account health and growth

Cross-Functional Collaboration & Operational Excellence

• Works in close collaboration with key stakeholders such as CCO, Leasing,  Technology and others to ensure account management activities are aligned with our broader organizational goals and purpose

• Work with cross-functional teams and leaders to define and prioritize new initiatives, deliver to enable our growth and transformation strategy

• Lead and or drive process improvement / operational excellence opportunities that touches the Relationship Management function

Innovation Leadership

• Develop a high performing team of innovative and client-centric disciplined individuals.

• Consistently embodies Element’s Purpose and Values, accountable for driving and delivering positive employee engagement and outcomes

• Develop and lead by example an inclusive culture that demands and rewards high performance, exceptional teamwork across the entire organization, and a consistently deliver on the commitments made.  

Requirements 

• Must have a bachelor’s degree in Business, Finance, or related field (MBA preferred).

• 15+ years of experience in Relationship Management, Sales, or relevant fields

• Proven track record in driving revenue growth, managing P&L, and influencing senior executives.

• Strong experience in leading re