Digital Customer Service Specialist

About Christy Sports:

At Christy Sports, we believe Outside is Better. It’s not just a motto, it’s a fact. It makes people happier, healthier, and more connected. That’s why we go out of our way to help people experience the mountain lifestyle by building authentic relationships, offering humble expertise, and sharing a genuine love for what we do. Driven by our unmatched passion for the outdoors, we are always advancing. In-store and online, within our industry, and with the communities we serve, we bring a spirit of innovation to every aspect of what we do. We were founded in Colorado in 1958, but we’ve been chasing adventure for much longer. Skiing and snowboarding aren’t just a job for us, it’s a lifestyle. No matter your level, we strive to give you the best experience possible and invite you to experience the joy of mountain life and sport with us.

Share the stoke for the Christy Sports Values.

We are welcoming - We meet people where they are without judgement. Whether they're seasoned veterans, first-timers, locals, or vacationers, they trust us to set them up for success with quality equipment and great service.

We are ambassadors of lifestyle - We love what makes the mountain lifestyle special: the people, the environment, and the communities. We want our guests to discover and love the mountain lifestyle as much as we do.

We are rooted in experience - By keeping the history of our roots alive, we maintain the quality service, authenticity, and expertise that our guests value and what made us special in the first place.

We are one team - We make our company a great place to work by collaborating, problem-solving, being accountable, and recognizing our accomplishments. We are each unique contributors to a greater whole.

We are always evolving - Our customer* expectations continue to evolve. To meet their needs, we must evolve to stay relevant. We embrace change and always look for the next evolution of what we can do. *Internal & External

Summary Description:

What we are looking for: If you have a passion for snow and are looking for a career that matches the Christy Sport lifestyle this is the position for you. We are looking for people who strive to provide five-star customer service and are hungry to learn and grow. We are a business that values building relationships with our digital, rental, and retail consumers by doing the right thing, being honest, and giving back to our community. For the service-oriented person, this is a natural fit and offers an opportunity for growth in the Christy Sports digital transformation.

Essential Functions:

• Provide exceptional customer service to customers via phone, email, and online chat
• Ability to prioritize, multi-task, and manage a high volume of calls, emails, and online chats during peak sale periods
• Use multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on time.
• Ability to work efficiently and effectively in a multi-task customer service environment
• Work independently and as part of a team
• Strong decision-making ability
• Problem-solving skills

Qualifications:

• Ability to communicate, listen, and engage effectively with customers
• Must deliver customer-centric solutions while achieving results, even under tough circumstances
• Knowledge of the ski industry is a plus
• Customer service experience
• Willingness to learn, grow, and embrace change
• Passion for snow.
• Schedule availability to fit a retail work schedule

The Perks and Benefits: ( * Benefits for Year Round Full-Time Employees)

• Free Employee Ski Pass
• Medical, Dental, and Vision insurance*
• Employer Paid Basic Life Insurance and AD&D*
• Voluntary Life Insurance (Employee/Spouse/Child)*
• Health Care and Dependent Care Flexible Spending Accounts*
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off*
• Paid Sick Time (State applicable)
• Paid Parental Leave*
• Short-Term and Long-Term Disability*
• Employee Discounts (ski, retail, outdoor industry and much more!!)

Equal Opportunity Employer:

Christy Sports is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon req