eLearning Specialist Technical Services

Job-ID: 16867; Location(s): Remote 

JOB DESCRIPTION SUMMARY 

The e-Learning Specialist works with the Viega Technical Services team to design, author, and implement engaging learning for the plumbing and mechanical piping industries. The specialist will create educational courses using video & photo assets, technical information, knowledge & skills assessments, and other content, for delivery via Viega’s external facing Learning Management System (LMS). They will work with Subject Matter Experts (SMEs) to develop learning objectives, conduct needs assessments, design new courses, and update existing course content, for the LMS and live instructor-led training. Typical learners will be contractors, engineers, vendor partners, code officials, architects, and building owners, as well as other personas in the piping industries. 

JOB DESCRIPTION DETAILS 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Serve as course developer, team player, and change agent for the utilization and growth of the LMS and supports the use of current and leading-edge best practices in course development and delivery. 

 

• Provide consultation and assistance on strategy related to training structure, deployment, registration of self-serve training, and new course material ideas. Consults with SMEs on course content, user interface, and how to access training in the LMS. 

 

Work collaboratively with the SMEs to develop learning objectives, conduct needs assessments and design training programs. Develops courses, assessments, and learning paths, including course creation from storyboard to publication.  Interface with external authoring software and LMS vendors and agencies as they relate to sustaining and improving our LMS capabilities.   Provide direct assistance regarding LMS utilization, problem resolution, testing, and optimization. Works directly with SMEs and management to maintain accuracy and ensure all content is current and updated. Performs analysis and testing of the LMS, drives fast bug-resolution and feature requests on for the LMS. Helps provide leadership and knowledge toward the continual evolution of online learning solutions available to all users.  Develops and implements processes and controls for user support, training for users with administrative permissions, and an evaluation process for course updates.  Extensive knowledge about SCORM and API requirements as related to LMS content.  Experience in the configuration, implementation, and administration of desktop and mobile e-Learning platforms. Ability to take existing technical content and author into online learning modules with the assistance of SMEs. 

 

• Provides reporting from LMS on a monthly basis to include but not limited to: registration, progress tracking, user engagement, usage, attendance, course trends, pass/fail rates, course enrollments, etc. 
• Works with Manager and SMEs, using collected LMS metrics, to establish direction on all training content. Seeks input from cross-functional teams such as Technical Services, Market Management, Codes & Standards, Marketing, and Legal regarding final content. 

 

Other 

• Attends meetings as required and/or assigned. 

 

• Performs other duties as required and/or assigned