Patient Services Specialist - Bilingual

About Allevio

At Allevio, we’re on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions—like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients.

We know running a medical practice comes with unique challenges, and that’s why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you’ll join a team that’s passionate about helping clinics thrive—today and for the long haul.

Position Overview

We are seeking a friendly, enthusiastic, smart, and reliable Patient Care Specialist to join our team! The ideal candidate will be bilingual (English and Spanish) and will be responsible for ensuring that patients are accurately scheduled for appointments and procedures. At Foot and Ankle, we are passionate about creating positive and meaningful interactions with our patients to provide them with the best service in the nation! This role is crucial for ensuring smooth operations throughout all departments while adhering to industry standards and regulations. We’re excited to meet the right candidate(s) who will contribute to the growth and positive culture at Allevio!

We expect our specialists to efficiently schedule, reschedule and cancel appointments, schedule referral appointments, and verify patient demographic information. They should be self-sufficient, holding valuable time management skills along with personal accountability. To be successful as a specialist, you should be helpful, courteous, and patient when answering telephone calls. Having high organizational and attention to detail skills will ultimately help you succeed in this role an exceptional specialist should be able to build and maintain a good rapport with referring physicians and co-workers.

Key Responsibilities

• Providing our patients with an above and beyond experience with every interaction.

• Scheduling, rescheduling, and canceling patient appointments as required.

• Answering patients’ questions regarding basic medical tests and procedures.

• Providing instructions to patients to ensure that they are prepared for examinations and procedures.

• Confirming patient appointments.

• Courteously receive incoming telephone calls and receive/respond to messages as needed.

• Explaining financial requirements and obligations to patients and entering payments into the practice management system.

• Scheduling referral appointments and follow-ups.

• Verifying insurance details and informing patients of un-covered fees.

• Filing documents and organizing supplies.

Requirements & Qualifications

• Proficient in English and Spanish

• Proven experience working in a medical office.

• Working knowledge of medical terminology and medical insurance plans.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• The ability to type and file accurately.

• Excellent communication and organizational skills.

• Good telephone etiquette.

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients

• One year of experience in customer service or reception in a health care environment preferred

• Excellent attention to detail with strong organizational skills

• Previous healthcare experience and/or familiarity with medical terminology helpful

What You’ll Bring

• Strong collaboration skills with the ability to work effectively across teams and functions

• Proven initiative and a proactive mindset— you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward

• Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change

• Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit.

• A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture

Benefits & Perks

• Medical, dental, and vision insurance