IT Service Analyst (m/f/d) - Balance What Matters – 20 Hours/Week, Big Impact

What You’ll Be Doing

• Customer Experience: IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
• On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs, including device setup, access issues, and troubleshooting. For more complex cases, you coordinate with our international IT team.
• User Assistance: Meetings and events can be stressful - be the one who keeps a cool head and offer support for various IT issues and technical preparations, 
• Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries, analyzing potential causes of issues.
• IT Hardware Management: You procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Every now and then, you actively participate in IT projects such as deployments, migrations, moves, and event support. Sometimes also larger roles might come  your way to give you new insights in other dimensions and responsibilities.

What You Bring

• Qualifications: Sure, a completed IT training would be great. But if you have a strong IT affinity and already relevant experience you are more than welcome to apply.
• Mindset: Excellent communication skills, strong customer service orientation and reliability are what set you apart - great, we´re not into micromanaging. 
• Motivation: Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own? Awesome!
• IT Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is a nice-to-have, but we can teach you if you let us.
• Technical Skills: Comfortable with Windows 10/11, Microsoft 365 but also IOS and user management (e.g., Active Directory).
• Flexibility: Willingness to support occasional business travel or IT changes outside regular hours.
• Language: English is required for internal communication.

Why You’ll Love Working With Us

• Global Impact: Be part of a dynamic international company where your work supports teams across borders and cultures.
• Security & Peace of Mind: Enjoy a comprehensive insurance package including pension support - because your future matters.
• Extra Time to Recharge: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
• Grow With Us: Our e-learning platform gives you access to a wide range of training resources to boost your skills and career.
• No Minute Lost: Benefit from flexible working hours and a time account system - so you never lose a single minute. 
• Celebrate Together: Whether it´s a Christmas or summer event, we love creating moments that go beyond just being colleagues.
• Future-Ready Flexibility: Start with a fixed-term contract that gives you the chance to grow with us. While the end date is defined, we see this as the beginning of a great collaboration - with potential for more.