Field Support Specialist

<p>&nbsp;</p> <p><strong>Job Title:</strong> Field Support Specialist/Office Support Specialist&nbsp;</p> <p><strong>Reports To:</strong> Client Services Leadership<br><br></p> <p><strong>Why This Role Matters</strong></p> <p>The&nbsp;<strong>Field Support Specialist/Office Support Specialist</strong> is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.</p> <p>&nbsp;</p> <p><strong>What You’ll Do:</strong></p> <p data-path-to-node="10"><strong data-path-to-node="10" data-index-in-node="0">1. The "Front of House" Ambassador</strong></p> <ul data-path-to-node="11"> <li> <p data-path-to-node="11,0,0">Provide a 5-star concierge experience for guests and clients.</p> </li> <li> <p data-path-to-node="11,1,0">Manage lobby flow, security protocols, and global call routing with grace and composure.</p> </li> </ul> <p data-path-to-node="12"><strong data-path-to-node="12" data-index-in-node="0">2. Logistics &amp; Mail Mastery</strong></p> <ul data-path-to-node="13"> <li> <p data-path-to-node="13,0,0">Own the lifecycle of inbound/outbound shipments.</p> </li> <li> <p data-path-to-node="13,1,0">Master manual and electronic chain-of-custody procedures for high-priority packages.</p> </li> </ul> <p data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="0">3. Production &amp; Reprographics Specialist</strong></p> <ul data-path-to-node="15"> <li> <p data-path-to-node="15,0,0">Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning.</p> </li> <li> <p data-path-to-node="15,1,0">Ensure all equipment is "battle-ready" with proactive maintenance and toner management.</p> </li> </ul> <p data-path-to-node="16"><strong data-path-to-node="16" data-index-in-node="0">4. Workplace "Vibe" Management</strong></p> <ul data-path-to-node="17"> <li> <p data-path-to-node="17,0,0">Keep conference rooms, pantries, and common areas "VIP-ready" at all times.</p> </li> <li> <p data-path-to-node="17,1,0">Manage inventory like a pro, ensuring supplies are always stocked before