Lead Master Fitter (Wayne, PA)

JOB SUMMARY: Lead Master Fitters & Builders work one-on-one with customers to provide a tour-level club fitting experience. This position presents tour-level club fitting experiences through providing in-depth club fitting knowledge while also possessing the interpersonal skills to sell relationally to our clients. Master Fitters are also responsible for building networks, managing customer relationships, and assist with all store operations as required by their manager. Master Fitters & Builders in the studio report up to the ASM but Lead Master Fitters & Builders assist the ASM in identifying coaching opportunities, ensuring all shop tasks are done, and managing the build shop.

ESSENTIAL FUNCTIONS

• Oversee the daily operations of their studio location with the help of the ASM and manages the build shop
• Ensures the store remains clean and presentable at all times
• Conducts innovative tour-level fitting experiences
• Reads, interprets, and explains data points in the club fitting process
• Oversees customer relations by growing and maintaining the fittings for their studio and personal clients
• Maintains brand standards by keeping work place up to studio standards
• Operate technology including, but not limited to: Trackman, Salesforce, Sam Putt Lab, and Microsoft Office
• Builds golf clubs to tightest tolerances in the industry
• Utilize relational selling methods to grow business metrics
• Performs other duties as assigned

EDUCATION AND EXPERIENCE REQUIRED

• College degree preferred
• Experience with club fitting and launch monitors required
• 2+ years in sales experience required
• Experience selling custom golf clubs preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge, skill and ability to know and understand golf
• Customer Focus
• Communication skills - written, verbal, and non-verbal
• Time management
• Ability to work in a fast-paced environment
• Decision making
• Develop peer relationships
• Presentation skills