Director, Practice Operations

Directs the daily operations of assigned clinical practices by setting objectives, planning, staffing and directing activities. Ensures efficient, economic and quality performance to support ambulatory care.

• Consults with and advises administrators and Practice Managers of problems related to operations. 
• Supervises managers, supervisors, and staff within the designated network of practices. 
• Collaborates with practice management, department administrators, and department chairmen in developing the strategic plan for the practice. 
• Collaborates with key stakeholder to ensures compliance with the mission, goals, policies and procedures for the practices. 
• Recommends, develops and updates long- and short-range ambulatory care plans to support patient satisfaction and the philosophy/goals of the practices. 
• Assists in interpreting and carrying out policies including policies related to patient satisfaction.
• Ensures patient satisfaction is a priority with all staff members. 
• Prepares practice budgets in conjunction with department administrators. 
• Coordinates with the administration, medical staff and other practice personnel in the monitoring of medical activities to ensure fulfillment of needs for quality health care. 
• Performs all other duties as assigned.

• Relationship Building: Ability to build and sustain new and existing relationships with clinicians, staff, patients, and other key stakeholders. 
• Project Management: Ability to lead operational initiatives to meet or exceed service standards and expectations in assigned department(s) and/or across multiple areas in a timely and respectful manner. 
• Business Acumen: Demonstrates a clear understanding of all areas of the business (education, research, clinical care) customers (students, trainees, faculty, community), resources, trends, new advances and uses skills in planning, prioritization, decision-making, and resource allocation to drive desired results. 
• Communication: Strong written and verbal communication skills, including interpersonal and presentation skills. Knowledge in academic medicine and ability to engage and collaborate with physicians is preferred.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. 
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates. 
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers. 
Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.  ​​​ Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
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