As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

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Job Description

Associate Service Sales Representative

U.S. Contract Sales | Flow Cytometry

Location

U.S.A. remote.

Role Summary

The Associate Service Sales Representative is an entry‑level sales role that supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations. This role is at the forefront of customer billable (time & materials) interactions, working to identify and convert service opportunities into contract discussions. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Service Sales Representatives, Field Service, and Sales Operations.

Key Responsibilities

• Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads.

• Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs.

• Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement.

• Conduct daily outbound customer engagement via phone and email across relevant functions and decision‑makers.

• Maintain accurate and up‑to‑date customer, opportunity, and activity data within CRM and internal systems.

• Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable.

• Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions.

• Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood.

• Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness.

• Collaborate cross‑functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives.

• Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity.

• Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow‑up with sales leadership.

Minimum Qualifications

• Bachelor’s degree required.

• Strong verbal and written communication skills with comfort engaging customers by phone and email.

• Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability.

• Proficiency with standard business tools (CRM systems, Microsoft Office or similar).

• Self‑motivated, proactive, and capable of working independently in a remote environment.

• Flexibility and adaptability in a fast‑paced, evolving sales environment.

• Willingness to travel up to 25% for sales meetings, training, or company events.

Preferred Qualifications

• Interest in sales, account management, or a commercial career path within life sciences or healthcare.

• Prior exposure to customer‑facing, inside sales, or lead‑