National Account Director - Install Base

Company Description

QAD Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. We make frontline workers more engaged and more productive, so their lives improve while contributing to positive business outcomes.  We do this by combining exceptional software and world class coaching.  There’s never been a better time to join our incredible team. Join us and help manufacturers drive change in their operations to increase productivity, increase employee engagement, and bring dignity and pride to frontline workers around the world!

Job Description

The National  Account Director - Install Base is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing national customer accounts.  This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells, and renewals. This role will act as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching,  Development/Engineering  and executive stakeholders to maximize the value customers receive from their Redzone investment.  

This position is Full Time, Exempt, Remote and required to travel up to 60% of the time, as required per seasonal business needs.  

Key Responsibilities

• Account Management & Retention
   

  • Serve as the primary relationship manager for an assigned portfolio of Redzone customers, focusing on large national accounts.
     

  • Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction.
     

  • Monitor customer health and adoption metrics, taking action to mitigate churn risk.
     

• Expansion & Growth
   

  • Identify opportunities to expand Redzone usage across additional sites, plants, or modules.
     

  • Collaborate with Customer Success, Sales Engineering, and Professional Services to design value-driven expansion proposals.
     

  • Consistently achieve or exceed expansion and upsell targets.
     

• Customer Advocacy & Partnership
   

  • Build trusted advisor relationships with key stakeholders, from site directors to executives.
     

  • Partner with customers to align Redzone solutions with their business objectives and continuous improvement initiatives.
     

  • Act as the voice of the customer internally, influencing product, services, and support improvements.
     

• Cross-Functional Collaboration
   

  • Work closely with Customer Success to ensure smooth onboarding, adoption, and training outcomes.
     

  • Partner with Marketing to capture success stories, references, and case studies from install base customers.
     

  • Align with Sales leadership to forecast expansion pipeline and revenue.

Qualifications

• Degree in Engineering, Sales, Operations or Business Management-preferred but not required.  

• 3-5 years’ experience in outside sales, preferably in the food, beverage, consumer packing goods (CPG) sector.

• Possess Subject Matter Expert (SME) knowledge of QAD Redzone’s products/services and be passionate about selling.

• Ability to negotiate successfully and have the necessary marketing skills. Fast learner and quick thinker.

• Ability to focus on both results and clients’ needs

• Self-motivated, and goal-oriented with a desire to deliver results and meet sales quotas.

• Ability to prepare presentations, communicate ideas and concepts clearly, confidently and persuasively.

• Ability to meet with prospects and clients, fostering trust and engaging with them to identify business needs.

• Ability to engage confidently with C level Executives and other decision makers.

• Advanced knowledge of MS Office (Word, Excel, Powerpoint) and applicable CRM (Salesforce).

• Sound judgement and excellent assessment skills.

• Strong written and verbal communication skills.

• Able to successfully manage multiple deadlines and tasks.

• Knowledge and ability to learn computer based, software required to perform successfully in this position.

• Ability to manage projects and time under stress and deadlines.

• Excellent interpersonal and organizational skills.

• Ability to work, adapt and grow in a high paced, competitive, rapid growth environment.

Additional Information

We are looking for bright, intelligent, dynamic individuals who want to join us on this mission. Leaders that see the power in people and can leverage