Senior Associate - Executive Technology Support Engineer

Location Designation: Hybrid - 3 days per week 

Role Overview:

We are seeking a dedicated and experienced Executive Technology Support Engineer to provide high-level, personalized technology support to our C-suite and senior executives. This role is based in our New York office and requires an on-site presence, as well as travel to executive-attended offsite meetings and Board of Directors events throughout the year. You will play a critical role in ensuring seamless, reliable, and secure technology experiences, allowing our senior leadership to stay focused on driving company success.

What You’ll Do:

1. Executive IT Support:
   • Serve as the primary point of contact for C-suite executives and other senior leaders for all technology needs, including hardware, software, network, and connectivity issues.
   • Deliver a proactive support experience by anticipating executive technology needs and resolving issues swiftly with minimal disruption to their schedules.
   • Manage and maintain personal and office devices, including laptops, tablets, smartphones, and other executive-specific technology.
2. Meeting and Event Support:
   • Set up, configure, and troubleshoot AV and IT systems for executive meetings and events, both on-site and offsite.
   • Travel as needed to provide on-the-ground support for offsite executive meetings and Board of Directors events, ensuring optimal performance of AV equipment, video conferencing, and other technology solutions.
   • Collaborate with event and facilities teams to ensure technology requirements for executive events are met seamlessly.
3. Technology Optimization and Training:
   • Proactively identify opportunities to optimize executives' technology setups and workflows, providing recommendations on hardware, software, and productivity tools.
   • Offer personalized training and guidance to executives on using devices, applications, and systems to increase efficiency and comfort with technology.
   • Keep executives informed about relevant updates, new tools, and security best practices.
4. Security and Confidentiality:
   • Ensure all executive devices, networks, and communications are configured to comply with company security policies and address any vulnerabilities promptly.
   • Protect sensitive company information and data in all interactions, maintaining the highest levels of confidentiality and discretion.
5. Issue Tracking and Management:
   • Log, track, and prioritize technology requests from senior executives, ensuring that all issues are resolved swiftly and thoroughly.
   • Partner with IT support teams to escalate and resolve complex issues that require specialized attention or resources.
6. Cross-Functional Collaboration: