Revenue Integrity Supervisor

Salary: $27.63 - $41.72 Hourly

Location: 955 Powell Ave SW, Renton, WA 98057 

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Revenue Integrity Supervisor is responsible for overseeing the daily operations of the patient accounting department, ensuring the accuracy and efficiency of the billing cycle processes. As a leader at HealthPoint, this role upholds the principles of the Leader Compact, demonstrating respect for people and driving behavior-based decision making. In collaboration with the Revenue Cycle Manager and team, and utilizing HLMS, the Supervisor helps develop and maintain standardized procedures while promoting a culture of continuous improvement.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Organize and manage the daily operations of the department. Coordinate team activities and schedules work assignments to meet billing deadlines.
• Develop and implement strategies to improve KPI’s for billing department, including A/R turnover, reduction of bad debt, clean claims, denial tracking, and other standard measures of revenue cycle performance using HLMS.
• Serve as a resource to front/back-office clinic and administrative staff and provide technical assistance to front office supervisors and the Revenue Cycle Manager on daily operational issues involving billing and patient accounts functions.
• Collaborate with the Coding Supervisor to ensure appropriate CPT, ICD-10 and HCPCS codes for services provided are entered into the practice management system accurately.
• Partner with the Revenue Cycle Manager to maximize functionality of PM system developing workflow and ensuring accuracy in cash posting and account follow up. Work with the team to resolve billing and collection issues.
• Evaluate production and billing reports to inform operations. Assist Patient Accounts staff with billing issues, denials management, follow-up and review for insurance purposes. Use data to drive improvement.
• Develop and monitor department standard work using HLMS tools and processes.
• Ensure compliance with all federal, state and local statues and regulations, as well as all third-party payer policies.
• Responsible for hiring, training, performance management, employee relations, and recognition of patient accounting staff by providing effective leadership. Provide remedial training as needed.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Perform monthly audits on Patient Accounts team to review operational processes on a monthly basis to identify potential areas for improvement and training with Revenue Cycle Training and Development Specialist.
• Perform other duties as assigned by supervisor.
• Attend staff meetings, in-service meetings and participate in team committees and task force activities where SME is required.
• Serve as back up to Revenue Cycle Manager.

Must have’s you’ll need to be successful:

• Associate’s degree (AA) or equivalent from two-ye