Clinical Team Lead of Patient & Caregiver Services (RN)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse (RN) for our Connecticut team.

This is a hybrid position at our West Hartford, CT office. 

Department & Position Overview: 

The Team Lead of Patient and Caregiver Services (LPN or RN) will have an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. This is a leadership role that will partner with us in our efforts to continually and iteratively make every aspect of our services better for patients, while maintaining appropriate requirements of the Structured Family Care, state, and federal regulations. 

This person will be responsible for the traditional parts of a team lead role: planning, organizing, coordinating, evaluating, and providing clinical guidance and supervision of patient care for Freedom Care's Connecticut Home Care activities. The Team lead will report directly to the General Operations Managers. 

Every Day You Will:

Leadership 

• Hire, oversee, mentor, and evaluate nursing and contact center teams, focused in patient care. 
• Conduct monthly meetings with health coaches to address equipment, scheduling, goals and objectives, performance metrics and improvement activities, and any staff concerns.  
• Educate health coaches and care team staff on new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc).  
• Recommendations and provides opportunities for training and development of the team and family caregivers. 

 Staffing & Operations Management 

• Develops strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.  
• Oversees and monitors service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates.  
• Clinical Practice collaboration with health coaches establishing care standards, evaluating overall staff compliance to deliver clinical outcomes. 

 Regulatory Compliance & Quality Improvement 

• Maintains current knowledge and ensures compliance with all regulatory and professional standards of care, as it relates to Medicaid and Structured Family Care; including but not limited to DOH, DOL and CMS.  
• Participate in audits, inspections, and surveys from regulatory agencies. 
• Utilizes creativity in developing quality/performance improvement programs, instructing Clinical Management, and implementing new and improved standards.  
• Embeds quality protocols into standard operating procedures and evaluates them regularly.

Budget Management 

• Develops, prepares and monitors the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports department directors.  

Patient Care & Safety 

• Ensures accountability in support services essential to patient care.  
• Promotes a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same.  
• Ensures that the overall planning process occurs for each unit within the service line.