Desktop Support Technician

Req ID: 294580 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Thousand Oaks, California (US-CA), United States (US).

Role Responsibilities

• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets (desktops, notebooks, printers)
• Warehouse support duties as assigned
• Perform imaging procedures for new or used assets.
• Booting up computer and kicking off executable file for image process.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
• Basic installation and maintenance of technical products.
• Follows predefined procedures and tasks in everyday activities.
• Work is regularly reviewed by a more senior level technical specialist.
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

Basic Qualifications

• 3+ years desktop/technical support experience

 Additional skills

• Must have a proven customer service background/solid client service skills
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is approximately $29. per hour