Hospital Customer Service Collections Representative

General Information

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Work Location: Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday - Friday, 7:00 AM - 4:00 PM Posted Date 10/29/2024 Salary Range: $26.79 - 38.05 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 20311

Primary Duties and Responsibilities

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The Customer Service Collection Representative is a primary source for customer service assistance and ensuring customer satisfaction.  He/she must demonstrate strong interpersonal skills to address and resolve patient concerns.   The Customer Service Rep. will handle a high volume of incoming customer service calls in a call center environment.  This position requires a general knowledge of overall Business Office functions.  He/she must demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach.  The Customer Service Collection Representative must be able to perform all needed duties in the patient accounting systems. 

Salary Range: $26.79-$38.05/hourly

Job Qualifications

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Has a minimum of one year in a customer service call center environment, preferably in a hospital business office setting

Able to prioritize assignments and multi-task in an accurate and prompt manner

Able to demonstrate analytical skills to identify, evaluate, and resolve patient billing concerns

Knowledge of hospital billing, reimbursement, contracts, and write-offs, and ability to determine patient liability and overpayment amounts.

Extensive telephone experience and experience dealing with the public

Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients

Bilingual Spanish/English, highly desired