Student Worker - Unified Communications, Office of Information Technology
University of Nevada, RenoAbout the role
The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.
If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu. For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778.
Job Description
The University of Nevada, Reno’s Office of Information Technology is recruiting for a student worker position within the Unified Communications (UC) department.
A successful candidate must be driven, innovative and effectively communicates within a team environment both in person and digitally.
Responsibilities
Data intake/validation, Tier 1 customer service, and some basic technical support for all UC service requests
Work on documentation or training materials to increase efficiency and consistency within the context of customer service and technical support
Independently work with customers to fix routine telecommunications issues, troubleshoot general set-up or repair issues, and document issues and resolution in the OIT ticketing system
Ticket triage to other groups or departments
Required Qualifications
Candidate must be enrolled at the University of Nevada, Reno
Candidate must have the ability to lift 50lbs
Candidate must have the ability to go up and down a 10+ ft ladder
Preferred Qualifications
Candidates with the ability to identify cable colors to punch network jacks down are encouraged to apply
Schedule
Expected hours to work per week: 20
Compensation Grade
Student Employee Level 2
$15.00/hr
Department Information
The Office of Information Technology (OIT) department provides computing, software, and communications support services to students, faculty, and staff throughout the University. Learn more about departments, committees and policies here: https://www.unr.edu/oit
Exempt
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