Property Claims Adjuster (Remote, US)

                                             

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Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience.  Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide.  We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures,  Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. 

Job Details 

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment. 

Key Requirements

• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations. 
• Ability to work effectively in teams and with a wide variety of people. 
• An aptitude for evaluating, analyzing, and interpreting information. 
• Current Claims Adjuster licenses in one or more states are preferred but must be able to obtain additional state licenses

Excellent skills in the areas of: 

• Customer service
• Investigation techniques
• Organization
• Time management and the ability to multi-task
• Verbal and written communication
• Negotiation and reserving
• Innovative thinking

Key Responsibilities 

End-to-end property claim handling to include: 

• Provide superior customer service
• Investigation and coverage analysis
• Complete estimates using CoreLogic estimating software
• Adhering to estimating best practices
• Manage and collaborate with vendor partners
• Determine the appropriate method of inspection
• Conduct virtual inspections (video, AI, etc)
• Examines potential subrogation and identifies potential fraudulent issues. 
• Prepares and maintains file documentation
• Negotiates settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process
• Provide input and ideas for continuous process improvement 
• Be logged into phone queues to assist customers 
• Work CAT hours during storm events or times of high volume as needed 

Requirements 

• 5+ years of property claims experience
• 5+ years in customer service and conflict resolution
• Education equivalent to a college degree
• This is a fully remote role that requires a workspace with minimal interruptions
• Must be willing to work extended hours during high CAT volume (CAT Pay included) 
• Estimating experience in Xactimate, CoreLogic (Symbility), or similar platform 
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Excellent written and verbal communication skills
• Organization and time management skills
• Innovative Mindset and Continuous Improvement
• Strong negotiation and problem-solving skills
• Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
• We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility.