General Service Technician / Service Advisor (Hybrid Role) - Next Generation Auto - Baldwin, WI

Description

 General Service Technician / Service Advisor (Hybrid Role) - Next Generation Auto

• Next Generation Auto, a GreatWater Garage
• Shop Address:  910 Hillcrest St, Baldwin, WI 54002 
• Shop Hours:  M-F:  8AM-5:00PM CST 

Purpose & Objective: 

The General Service Technician/Service Advisor hybrid role was created to assist smaller shops with their staffing needs. The General Service (GS) Technician collaborates with certified technicians to ensure all work requested by the customer, has been completed and that the car is found in better condition than when we found it. While acting as a Service Advisor, the teammate is responsible for customer service, entering work orders, and assigning work to technicians. In addition, this role helps make sure the shop is clean, organized, stocked and safe. 

GS Tech Responsibilities and Duties: 

• Know, adhere, and act in a manner aligned with safety and environmental standards for maintenance/repair facilities.
• Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical, while adhering to state/local laws and guidelines.
• Install and perform tire maintenance and/or service.
• Fluid services on most vehicles including oil, transmission fluid, differential fluid, and others.
• Safely operate and maintain customer or warehouse vehicles and equipment.
• Keep a clean, safe, and organized working environment and optimize space utilization.
• Cleans and preps the shop by keeping shop area clean, safe, free of debris and other hazards.
• Promotes a safe work environment 
• Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed 
• Any other task as assigned by Company or direct supervisor 

Service Advisor Responsibilities and Duties:

• As needs dictate, the teammate in this position may be asked to handle the below Service Advisor duties:
• Greets customers warmly and politely and is available at all times in the customer waiting area to answer questions and/or address concerns.
• Answers incoming phone calls within 3 rings
• Tracks all vehicles and performs data entry of vehicle and customer information
• Tags vehicles upon arrival
• Enters vehicle and customer information into the Protractor database/software
• Takes responsibility for the workflow of vehicles by keeping current and clear notes on work orders and keeping track of the workflow stage each vehicle is in
• Works with Technicians by assigning work orders based on the Technician’s availability and ability
• Communicates clearly and effectively with Technicians, other Service Advisors, and the Service Manager on customer needs/expectations, prevalent work order information, and which tasks you are working on to avoid working on the same task.
• Informs Service Manager when you are not able to be present in the customer waiting area so the waiting area can be staffed
• Reviews the Technician’s recommendations of repairs/serviced needed on customer’s vehicle with the Technician
• Ensures all maintenance is up to date on the customer’s vehicle
• Builds the estimate and communicates with the customer for authorization of work to be done
• Communicates the customer’s approval to the Technician
• Receives ordered parts into the work order
• Upon job completion, notifies the customer the vehicle is ready and arranges for payment and delivery of vehicle
• Perform road tests of repaired vehicles (as needed)
• Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
• Any other task as assigned by Company or direct supervisor 

Minimum Requirements:

• 6 months of relevant experience preferred in an automotive repair facility or trade school
• 3 months of customer service experience in any customer service industry
• Computer Knowledge & Ability: Must possess a working knowledge of how to use a Microsoft Windows software and have the ability to enter data into a computer accurately and at a quick pace
• Desire and willingness to learn how to be an Automotive Technician
• Willingness to possess required state and local certifications in the future to be able to legally perform the work
• Must posses