Sr. Contract Support Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Primary Role:   MHS New Customer Implementation (B4) 

The Sr. Contract Support Specialist at McKesson Corporation plays a vital role in ensuring the efficient and accurate execution of contracts, providing advanced administrative and operational support to the legal and business teams. This role partners directly with customers, GPOs, suppliers, account managers, Credit, and other internal stakeholders to ensure timely, accurate onboarding and pricing eligibility. The ideal candidate brings strong ownership, attention to detail, process discipline, customer service skills, and the ability to manage Salesforce-based work while collaborating across teams to resolve issues and support a positive customer experience.

Key Responsibilities: 

• Manage customer onboarding activities for new McKesson customers and customers changing GPO affiliation.
• Coordinate contract setup and pricing eligibility validation with suppliers, GPOs, account managers, Credit, Master Data, and internal onboarding partners.
• Monitor Salesforce-based onboarding workload, track supplier responses, identify issues, and communicate updates to customers, GPOs, and account managers.
• Research and resolve contract, chargeback, credit, rebill, and pricing-related questions by partnering with cross-functional teams.
• Prepare, analyze, and present onboarding data so stakeholders can understand findings, next steps, and customer impact.
• Follow documented processes to ensure accuracy, compliance, and consistency across assigned onboarding work.
• Demonstrate ownership of assigned portfolios, proactively escalate risks, and support issue resolution to help the team meet department goals.
• Contribute ideas for process improvement and future automation that reduce administrative burden and improve the customer onboarding experience.
• Perform other duties and responsibilities as assigned.

Minimum Job Qualifications: Typically requires 5+ years of related customer service, contract administration, accounting, finance, or business operations experience.

Desired Experience:

• 1 or more years of contract, chargeback, pricing, onboarding, compliance, or related operational support experience.
• Experience in healthcare, pharmacy support, or the wholesale drug industries.
• Experience managing transactional processing, customer compliance, problem solving, research, analysis, and stakeholder follow-up.
• Proven ability to support key accounts, customer-facing relationships, and cross-functional issue resolution.

Additional Knowledge & Skills

• Strong customer service orientation with the ability to communicate clearly with customers, GPOs, suppliers, account managers, and internal partners.
• High attention to detail, accuracy, organization, and time management in a fast-paced onboarding environment.
• Process discipline, reliability, and accountability with the ability to follow documented procedures and meet deadlines.
• Strong verbal and written communication skills, including the ability to summarize issues, present findings, and provide clear status updates.
• Analytical and problem-solving skills with experience researching issues, validating data, and identifying trends or root causes.
• Ability to collaborate effectively as part of a remote or hybrid team while demonstrating flexibility, initiative, and ownership.
• Proficiency with Microsoft Excel and business systems used for workload tracking, data analysis, or customer/account support.
• Preferred experience with Salesforce, SAP, contract administration systems, customer onboarding tools, process improvement, or automation initiatives.

Work Environment and Schedule: This role is posted as hybrid in Dallas/Irving preferred, with remote candidates considered.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philoso