RCIS Crop Claims Handling Supervisor I

Zurich is currently looking for an RCIS CROP Area Claims Manager. This position may work out of CT, NJ, NY, MA, RI, or NH.

 

Oversees a team of technical Claims Professionals. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff.

 

Additional responsibilities will include:

 

• Oversee day-to-day work activities of a group of adjusters by providing direction, technical guidance, and tracking and reporting on key metrics
• Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems
• Monitor file allocations, resources and other expenditures to ensure appropriateness
• Ensure compliance with all legal, regulatory and internal control requirements
• Responsible for attracting, onboarding, recruiting and retaining team members
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics
• Protect Zurich's reputation by keeping claims information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

 

Basic Qualifications:

 

• Bachelors Degree and 4 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims area
  AND
• 3 or more years of claims handling experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

 

Preferred Qualifications:

 

• Experience collaborating across work groups
• Experience in line of business
• Leadership, coaching or mentoring experience
• People Management experience
• Ability to collaborate across work groups
• Excellent communication skills
• Analytical skills
• Team lead of management experience

 

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of co