Specialist, Patient Care (VEN 1287 US Hwy 41 Bypass S)

Millennium Physician Group

Patient Care Specialist/Front Desk Associate

Full Time (Monday-Friday 8am-5pm)

1287 US Hwy 412 Bypass S, Venice, FL

Join our dynamic medical team as a Patient Engagement Specialist and be at the heart of our mission to provide exceptional healthcare services to our community along the breathtaking southwest coast of Florida. In this fast-paced environment, you'll be the face of our clinic, ensuring every patient's visit starts with a warm welcome and efficient check-in process. If you thrive in a high-energy setting, love working with people, and have a passion for delivering outstanding customer service, this is the perfect opportunity for you.

As a Patient Care Specialist you will play a crucial role as the liaison between our patients and medical practices within the Millennium Physician Group family. You are the first point of contact via telephone with the patient. The successful candidate in this call center setting must be a team player who demonstrates a positive and friendly attitude. The specialist must remain calm under pressure and possess excellent communication skills. The specialist demonstrates attention to detail, retains knowledge and possesses a maturity level that allows them to have the poise and professionalism to deal with our patients in the most difficult circumstances. An excellent communicator in both verbal and written forms, they work cross-functionally with all departments throughout Millennium and external medical facilities.

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

Objectives of this role

• Handle incoming calls, schedule new and existing patient appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact.
• Identify patient needs, clarify information, research every issue and provide appropriate solutions and/or alternatives.
• Works under moderate supervision.
• Screen calls and ensure they are transferred to the appropriate staff member.
• Learn protocol to take appropriate steps in an urgent call situation.
• Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner.
• Meet performance metrics, goals, and outcomes in a fast paced, high performing team- based setting.
• Demonstrate excellent service to internal team members and patients.
• Perform other related duties as assigned.

Required skills and qualifications

• High school diploma or General Education Degree (GED); or one to three months' related experience
  and/or training, or equivalent combination of education and experience.
• 1 - 3 years of experience in a medical practice or a similar role.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Have a positive customer service attitude and are energized by helping people.
• Assimilate information and listen well.
• Have a strong work ethic that includes thoroughness and attention to detail.
• Adapt to changing circumstances with patience and determination.
• Love to solve problems creatively and think analytically.
• Pride themselves on their ability to organize and process information.
• Take ownership of outcomes in providing quality service and support.
• Get excited with comprehensive training and continued opportunity to grow/develop.
• Ability to work independently in a fast-paced, cross-functional environment.

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Ba