Project Manager, Quality Management

Company Description

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.

Job Description

Supports ongoing measurement and improvement activities in assigned areas including but not limited to: patient experience, safety, high reliability, regulatory readiness, clinical review, and/or organizational performance improvement, in support of quality functions. Facilitates and coordinates performance improvement initiatives. Responsible for analyzing desired program outcomes, developing implementation timelines and coordinating program details to ensure achievement of desired results. Functions as a project management expert, consultant, educator, researcher, and project coordinator. Facilitates the development, implementation, and adoption of process changes with the intent to improve clinical performance and outcomes. Works with multidisciplinary teams to develop educational materials and implement education plans regarding process changes. Assists in the design of PI activities and projects using quality improvement methodologies, tools, programs and processes related to assigned area.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Uses project management skills to collaboratively develop and manage detailed project plans for quality and safety initiatives that effectively: track deliverables, capture dependencies and cross-program impacts, define milestones and critical paths, and maintain oversight of all project related tasks. 
• Work with Quality leadership in defining, prioritizing and achieving organizational objectives. 
• Coordinate project summary presentations and communication plans; supports Quality leadership in reporting out to sponsors, executives, and other internal stakeholders. 
• Exercises administrative judgement and assumes responsibility for decisions and results impacting the quality of services within the department. 
• Assists Quality leadership in operationalizing collaboration of care delivery improvement initiatives. This includes administrative operations as they relate to quality systems, business functions, and intra-departmental operational processes.  
• Effectively identify critical learning within initiatives and opportunities for upstream/downstream application.  
• Assures effective communication within the department and multidisciplinary workgroups. Demonstrates professional image when dealing with customers. 
• Serve as liaison for integrating system-level goals and strategies regarding safety, quality, and patient experience.  
• Manage projects/workstreams of varying scope and size to completion, applying knowledge of the program goals. 
• Seeks and identifies opportunities for improvement in clinical performance and outcomes, and/or patient experience to support the avoidance/reduction of adverse events, and the creation/enhancement of a culture of high reliability, patient safety, and excellence.
• Identifies, researches and recommends opportunities and methods to improve performance, patient experience and/or staff efficiencies and effectiveness through operational process improvement activities.
• Analyzes desired project outcomes; identifies interdisciplinary departments and facilitates team process to meet those outcomes.
• Utilizes various performance improvement methodologies including Project Management, Lean, Six Sigma, change management, and any other necessary to complete the project in a timely manner.
• Works with leadership to determine project timeline to ensure achievement of desired results.
• Develops and maintains performance improvement project plans that include strategies for improvement, implementation status, and outcomes realized.
• Provides regular communication to all necessary stakeholders as the project moves through its lifecycle. Works directly with department leadership and front-line team members to monitor progress and ensure timely implementation of strategies identified.
• Creates proper sustainability plans ensuring the project or new process will be sustained.
• Prepares presentations for Committees