Director, Technical Services

TL;DR Kharon is seeking a full-time Director, Technical Services based in Denver. This role requires in-office attendance at least 3 days a week. 

RESPONSIBILITIES:

• Lead and scale a high-performing Technical Services team charged with making Kharon’s data ubiquitous, defining the standards for how Kharon integrates with global financial institutions, corporates, and channel partners.
• Master the intricacies of Kharon’s various product lines and data schemas, providing expert guidance to clients on data mapping, field logic, and the application of Kharon’s methodology within their specific workflows.
• Act as a conductor between product, engineering, and client-facing teams to ensure alignment with complex integration requirements.
• Own the end-to-end success of data feed and Enterprise API integrations, ensuring seamless delivery of Kharon’s insights into client environments.
• Enable channel partner relationships, developing scalable integration playbooks that empower third-party platforms to ingest Kharon data efficiently.
• Serve as the senior technical authority in high-stakes pre-sales and post-sales engagements, recommending optimized deployment methods and translating sophisticated client needs into actionable specifications.
• Design and implement automated monitoring, validation, and troubleshooting frameworks to reduce time-to-live for new customers.
• Synthesize global market feedback and technical friction points to inform roadmap priorities.
• Oversee the creation and maintenance of high-quality technical documentation, integration guides, and best practice whitepapers that simplify the complexity of Kharon’s data for external developers

QUALIFICATIONS:

• 5+ years of experience in technical account management, solutions engineering, or professional services, with at least 2 years in a formal people-management or team-lead capacity.
• Hands-on experience with RESTful APIs, JSON, large-scale data delivery mechanisms (e.g., S3, SFTP, Snowflake sharing).
• Familiarity with how data integrates into enterprise risk, compliance, financial, or trade intelligence platforms (e.g., Fircosoft, NetReveal, Bridger, SAP, Salesforce, specialized KYC/AML screening tools).
• Demonstrated ability to manage a portfolio of complex, concurrent integration projects using Agile or similar methodologies.
• Strong ability to debug complex data content and delivery issues and a track record of building internal tools or scripts (Python, SQL, etc.) and making use of artificial intelligence to support your work.
• Exceptional ability to explain complex technical concepts to non-technical stakeholders, from C-level executives to internal product owners.
• Experience in FinTech, RegTech, or the Sanctions/Risk intelligence space is highly desirable.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled. 

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are lookin