Senior Specialist, HR Technology

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.

In this position...

• We are seeking a highly skilled and collaborative Knowledge Management (KM) Specialist to join our HR team. In this role, you will act as the bridge between our HR Centers of Excellence (COEs) and our global employee base. You will be responsible for curating, writing, and maintaining clear, accurate, and engaging knowledge articles for our HR intranet portal.

• Workforce spans 40+ countries, which requires global mindset, ensuring that HR content is culturally appropriate, compliant, and localized where necessary. The candidate is expected to have deep HR domain knowledge, exceptional native-level English writing skills, and a data-driven approach to content governance and portal technology.

What you'll do...

• COE Partnership: Partner closely with HR COEs (Total Rewards, Talent Acquisition, Employee Relations, etc.) to translate complex policy documents, program guidelines, and process maps into user-friendly knowledge articles.
• Strategic Advisory: Advise stakeholders on best practices for knowledge organization and information architecture, supporting departments in structuring complex HR policies into intuitive, easily digestible formats.
• Global Lifecycle Management: Manage the end-to-end lifecycle of HR content across 47 countries, ensuring localization requirements are met while maintaining consistent global brand standards and tone.
• Accessibility & Inclusion: Develop and maintain guidelines for creating content that meets global accessibility standards (e.g., WCAG) and addresses diverse employee needs.
• Copywriting & Copyediting: Write, edit, and proofread portal content to ensure it is clear, concise, and engaging.
• Language Standards: Ensure all written content meets the highest standards of U.S. native English writing.
• Portal Governance: Maintain and optimize the HR intranet portal structure. Implement and enforce robust knowledge management governance, ensuring content is regularly reviewed, updated, and archived.
• System Upgrades & Testing: Actively participate in system upgrades, platform migrations, and enhancement projects. Help evaluate and test new knowledge management tools, features, and technologies.
• Performance Monitoring: Monitor portal usage patterns, search analytics, and article ratings to identify knowledge gaps and continuously improve content findability.
• Reporting & Insights: Generate regular reports on content performance metrics, tracking user engagement and overall employee satisfaction with portal resources.
• Continuous Improvement: Identify concrete content improvement opportunities based on data-driven insights and direct employee feedback to optimize the overall user experience (UX).
• Stakeholder Communication: Develop high-quality documentation, user guides, and professional presentations to communicate KM strategies, portal updates, or training materials to HR stakeholders and leadership.
• Enablement & Training: Document system processes and create training materials for content contributors and publishers across the global HR department.

You'll have... 

• HR Domain Expertise: Solid understanding of HR policies, procedures, benefits, and employee lifecycle processes. 

• Bachelor’s Degree in English, Communications, Human Resources, Information Management, Library/Information Science, or a closely related field.

• Exceptional Communication Skills: Native-level written and verbal English proficiency (U.S. standards). Ability to write clearly and empathetically for a diverse, global employee audience. 

• Global Mindset: Proven ability to navigate, respect, and design content for multi-country and multicultural audiences across various time zones. 

• Technical & KM Tools: Experience working with modern Knowledge Management Systems (KMS), Content Ma