IT Clinical Systems Manager

Job Type Full-time Description

Website:  Specialty Dental Brands | Dental Partnerships | Dental Leaders 

At Specialty Dental Brands (SDB), we partner with leading specialty dental practices across 25 states to provide centralized operational support—while empowering clinicians to maintain full autonomy in patient care. Our team is passionate about leveraging technology to simplify operations, enhance efficiency, and elevate the patient experience.

We are seeking a proactive, knowledgeable, and people-driven IT Clinical Systems Manager to oversee the planning, implementation, and support of our clinical applications and systems. In this pivotal role, you will serve as the bridge between clinical operations, IT, and software vendors—ensuring our technology delivers reliable, compliant, and high-quality support for patient care. You’ll also lead our Clinical Systems Training Team, guiding their daily activities and ensuring projects and departmental goals are successfully achieved.

 

What You’ll Do

• Oversee and optimize the daily operations, maintenance, and performance of all clinical applications, including EHR/EMR/PMS, practice management, scheduling, e-prescribing, and patient portals.
• Serve as the primary liaison with clinical software vendors—managing relationships, SLAs, contracts, and product roadmaps.
• Coordinate system upgrades and integrations with third-party platforms such as imaging, labs, and billing systems.
• Partner with clinical leadership and IT to gather user requirements, resolve issues, and ensure systems align with clinical and operational goals.
• Translate clinical workflows into technology solutions and configurations that enhance efficiency and usability.
• Lead clinical system projects—from planning through go-live—ensuring milestones, timelines, and budgets are met.
• Manage and mentor the Clinical Systems Training Team, including onboarding, development, and performance management.
• Design, evaluate, and improve training programs for clinical software and digital tools, both on-site and online.
• Develop and maintain training documentation, including guides, FAQs, and support resources.
• Monitor support requests and implement process or system improvements to reduce recurring issues.
• Collaborate cross-functionally with Implementation, Conversion, and IT teams to ensure a smooth end-user experience.
• Partner with Information Security to enforce HIPAA, HITECH, and organizational data security standards.
• Represent SDB professionally with internal teams, external partners, and vendors, maintaining a collaborative and solutions-focused approach. 

Requirements

 

What You’ll Bring

• Experience: 3+ years of experience managing clinical applications, preferably in a multisite, ambulatory, or specialty care environment.
• Leadership: Proven success leading customer-facing or training teams with strong interpersonal and coaching skills.
• Technical Skills: Deep understanding of EHR/EMR systems, healthcare or dental PMS, and related integrations.
• Training Expertise: Experience in instructional design and adult learning principles for software or systems training.
• Operational Knowledge: Familiarity with healthcare or dental operations, clinical documentation, and compliance standards (HIPAA, HITECH, etc.).
• Communication: Exceptional ability to communicate technical information to clinical and non-technical audiences.
• Mindset: Organized, solutions-oriented, and adaptable—able to manage change and competing priorities with professionalism and positivity.

Why You’ll Love Working Here

As a valued member of Specialty Dental Brands, you’ll enjoy:

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company match
• Generous Paid Time Off and holidays
• Professional growth and leadership development opportunities
• A collaborative, mission-driven culture that values innovation and teamwork
   

If you’re a tech-savvy leader who thrives at the intersection of healthcare, operations, and technology, we’d love to hear from you. Apply today to join Specialty Dental Brands and help us shape the future of dental technology and patient care!

Salary Description 80K-90k