Product Operations Manager, Reliability

Meta is seeking a Product Operations Manager, Reliability to join the Instagram/Threads team. The Product Operations Manager, Reliability leads operational programs to improve the performance, reliability, and efficiency (PRE) of the family of apps, with a specific focus on regression management.

As a Product Operations Manager, Reliability, your role will be to manage the design, implementation, and delivery of programs, rapidly evolving capabilities, driving operationalization, identifying candidates for automation, and leveraging qualitative and quantitative data to develop and inform cross-functional roadmaps. You'll also manage projects by collaborating with and influencing cross-functional teams throughout the company, including product and engineering, to grow the impact of your team and improve user experience.

Our mission is to be the experts on functional quality to improve product teams’ ability to resolve user issues. Our vision is that every user interaction should work well . Those who join our team are passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.Product Operations Manager, Reliability Responsibilities

• Design end-to-end operational Performance, Reliability, and Efficiency (PRE) programs, developing processes, anticipating issues and implementing mitigation strategies as needed
• Leverage data to develop KPIs, measure success, and influence direction of projects
• Balance and prioritize multiple initiatives, projects, and programs while continuing to make progress towards overall goals
• Facilitate business development with cross-functional partners to identify growth areas and influence direction of partner roadmaps
• Align with partners on KPIs, reporting out performance regularly to leadership, engineering and other cross-functional partners
• Manage day-to-day operations of team programs, driving investigation and resolution of app health regressions and high priority user facing issues
• Mentor team members, providing continual support to unblock and enable them to complete their respective projects

Minimum Qualifications

• 3+ years tech consulting or operations experience
• Intermediate SQL skills (ie. joins, subqueries/CTEs, aggregate functions, familiarity using windows functions)
• Program & project management and leadership experience
• Strategic thinker, using data to make informed decisions
• Demonstrated experience working independently in ambiguity
• Demonstrated experience in managing teammates through completion of projects
• Proven problem-solver
• Experience communicating with diverse sets of stakeholders through different mediums (chat, email, VC, in-person meetings) and across different time zones
• Moderate personnel management experience (onboarding, training, interviewing, mentoring)
• Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or eq uivalent practical experience. Degree must be completed prior to joining Meta.

Preferred Qualifications

• Advanced SQL skill set
• Intermediate analytics and problem-solving skill set
• 3+ years personnel management experience (onboarding, training, interviewing, mentoring)
• Moderate leadership experience

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. $91,000/year to $143,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. L