Medical Assistant Lead, Prompt Care

Site: Wentworth-Douglass Physician Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Prompt Care offers an appointment-based convenient care option for patients who require timely, same day medical care. Staffed by experienced Wentworth Health Partners providers, we treat adults and children of all ages, three months and older and provide expert care for a wide range of acute illnesses and injuries, including:

Allergies
Back or joint pain
Bronchitis
Colds, flu, cough/sore throat
Fever, headache
Diarrhea
Conjunctivitis/Pink Eye
Ear pain
Poison ivy/rashes
Sinusitis
Shingles
Tick bites
UTIs
Sports/Camp Physicals
Patients typically come to us when they aren't feeling their best. It is incredibly important to us that our staff members strive to provide the highest quality care with compassion and concern!

Prompt Care has a small office feel with six providers and five clinical team members. Prompt Care offers a steady work pace with two provider schedules and an average visit volume of 45-50 patients per day. Teamwork is the foundation for successful day-to-day operations.

Are you ready to help us deliver top-notch care and exceed patients’ expectations of what a visit to the doctor is like?

 

Job Summary

We are seeking a full-time, 40-hour Medical Assistant Lead to support our Prompt Care location! Our practice is in a state-of-the-art facility located at 10 Members Way in Dover, NH 03820.

We are looking for someone who is able to be flexible with scheduling. Our office is open Monday-Thursday 8am-7pm, Friday 8am-5pm and Saturday 8am-2pm. In addition to these operating hours, Prompt Care is open for limited hours (8:00am-2:00pm) on the following holidays: MLK Day, Presidents’ Day, Memorial Day, Juneteenth, Labor Day, and Indigenous Peoples’ Day. Prompt Care aims to deliver convenient, top-notch care, and these expanded operating hours better meet the needs of our patients. As we look to expand services there may be a need for additional coverage outside of the shifts mentioned above.

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care? Yes

Essential Functions
-Assists in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment, promoting teamwork and professional growth.
-Coordinate patient flow, ensuring timely and efficient delivery of care.
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
-Participates in the interview process for new MAs and serves as a preceptor for new hires