Technical Services Representative

The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information through;  

1. Customer Interaction & Support 

• Respond to customer calls, emails, and inquiries regarding product use and technical issues. 

• Provide on-site technical assistance and troubleshooting at customer facilities. 

• Train customers on product application, color matching equipment, and best practices. 

• Ensure customer and facilities have accurate color standards. 

1. Technical Problem-Solving 

• Diagnose and resolve product complaints or escalate issues to appropriate teams. 

• Perform color verification and shade adjustments as needed. 

• Conduct line audits and surveys to identify process improvements. 

1. Documentation & Reporting 

• Complete Field Service Reports (FSRs) and log activities in Salesforce. 

• Maintain accurate records of demonstrations, audits, and technical service issues. 

• Document potential sales leads and refer them to the sales team. 

1. Collaboration 

• Coordinate with Sales, R&D, and Operations teams to address technical challenges. 

• Communicate with labs regarding color quality and technical issues. 

• Assist sales reps with sample preparation and product demos. 

1. Equipment & Product Handling 

• Operate tinting, mixing, and lab testing equipment safely.