Application Support Engineer (L2 support)

Job Description

Application Support Engineer (L2 support)

Location: St Louis, MO

Duration: Full Time

Salary Range: $75000 to $85000/Year

The Role

Provide L2 support to production system like application, database, middleware components, infrastructure and network components

Manage productions incidents end-to-end within defined SLAs with focus on resolution

Interact with various stake holders such as Release managers, program leads, service managers, development and test leads

Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps

Provide pre-implementation support with activities such as release notes review and implementation dry runs.

Protect production components by running health checks, monitoring latency and memory utilization.

Automate day-to day activities and propose changes that improve reliability

Participate in CAB and provide feedback on change requests

Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.

Practice incident management best practices and perform RCA.

Share knowledge, document improvements and mentor junior resources

Requirements

Responsibility Matrix

• Deployments MTF/Prod

• Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)

• Monitoring

• Support TRTs

• Incident creation

• CR for changes in MTF/Prod

Tools

• Log Monitoring Tool - Splunk

• Application Monitoring tool - Dynatrace

• Ticketing incident/problem management tool - Remedy

• Linux

• SQL

• Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube, Fortify,  CI(Jenkins), ARA, Chef, Artifactory , MC DevOps Tool chain

Skills -

• Linux & Shell Scripting 

• ITIL / ITSM

• PL/SQL

• Application Troubleshooting

• Monitoring Tool - Splunk (preferred), Dynatrace (preferred) or any other monitoring tool

Jenkins- CI/CD - Good to have

Groovy - Good to have

Any Cloud - AWS / Azure / PCF - Good to have

Git basic/bit bucket - Good to have

Even Framework architecture - Good to have

Ansible/Chef - Good to have 

Candidate must be authorized to work in the United States

Fulcrum Digital is an Equal Opportunity Employer and is committed to maintaining a discrimination-free workplace

Additional Information

All your information will be kept confidential according to EEO guidelines.