Customer Service Specialist

Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking a Customer Service Specialist to join our team.

The Customer Service Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication with customers and Team Members.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to customer requests via email or telephone.
• Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.
• Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.
• Scan, Save and email Quotes and receive customer approvals.
• Process customer approvals.
• Process received and shipped units in customer's portals.
• Process Sales Orders and Exchanges, when applicable.
• Complete internal audit process before customer units ship.
• Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.
• Input shipping information into an Excel Work Order Log.
• Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.
• Respond to RFQ requests via customers and Sales Directors.
• Open Work Orders for incoming units.
• Works closely with Quality to resolve customer cases.
• Download and save shop photos of customer's units.
• Attend, create, update and prepare reports for weekly Production Meetings, when applicable.
• Provide weekly status reports to specific customers and other departments.
• Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.

Qualifications

Job Requirements

• High school diploma or equivalent
• 1 - 3 years experience in Customer Service
• Proficient in the use of Microsoft Office Applications, i.e. MS Word, Excel and Outlook
• Strong Verbal and Written Communication skills to include the use of applicable terminology used in the industry and proper grammar
• Strong Organizational Skills
• Ability to work independently on assigned tasks as well as to accept direction on given assignment
• Ability to source information
• Ability to prioritize changing assignments
• Strong work ethic (willingness to work hard and long hours, when needed)
• Excellent interpersonal skills
• Detail Oriented
• Experience in COSMOS or similar operating systems preferred

  Physical Demands

  While performing the duties of this job, the associate is regula