Regulatory Compliance Senior Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Regulatory Compliance Senior Manager

What does a successful Regulatory Compliance Senior Manager role do at Fiserv?

As a Regulatory Compliance Senior Manager, you will provide compliance oversight for Financial Solutions products, partnering with product, operations, legal, and senior management. You will plan and execute monitoring and testing activities, assess new state and federal regulations for applicability and impact, and serve as a subject matter expert to reduce regulatory risk, protect consumers, and support business objectives.

What you'll do:

• Use approved desktop AI tools only in accordance with Fiserv policies and approved workflows.
• Design and execute compliance monitoring and testing programs for prepaid debit products, including developing test plans and documenting findings.
• Conduct compliance risk assessments for new and existing products, features, and vendor relationships.
• Track and interpret state and federal regulatory changes and work with business stakeholders to evaluate impact and required remediation.
• Oversee complaint handling and issue management and coordinate remediation with operations and product teams.
• Develop and deliver compliance guidance and training to internal teams to drive consistent compliance outcomes.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. 

Experience you'll need to have:

• 5+ years of compliance experience in a fintech or financial institution
• Experience compliance monitoring, testing, and risk assessments for consumer financial products.
• Experience managing regulatory change management, training programs, and complaint/issue remediation.
• Experience with consumer protection regulations such as the Electronic Fund Transfer Act (EFTA/Regulation E), Gramm-Leach-Bliley Act (GLBA/Regulation P), E-Sign, Telephone Consumer Protection Act (TCPA), Identity Theft Red Flags, and state payroll card laws
• Advanced proficiency with Microsoft Excel and PowerPoint, including data analysis and presentation development.
• Bachelor's Degree

Experience that would be great to have:

• Certified Regulatory Compliance Manager (CRCM) certification or prior legal experience supporting regulatory matters.
• Prior paralegal or legal experience supporting regulatory filings and responding to regulatory inquiries.
• Experience supporting payroll card or prepaid product regulatory filings and state-level registrations.
• Experience implementing enterprise governance, risk, and compliance (GRC) solutions and leading control remediation projects.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

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