HR/Benefits Specialist

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This position is responsible for the administration of HR & benefits/retirement programs, including employee lifecycle processes as well as medical, dental, vision, life insurance and 401(k)/403(b) plans. This role supports the administration of HR & Benefits processes including internal mobility, life events, separations and Health & Welfare plans. The incumbent also administers Tuition Assistance programs and performs process & data audits across the HR function. Working within a Shared Services environment, the incumbent will address service requests that are escalated to them from the Tier 1 Customer Service team. In addition, this role is responsible for the delivery of programs to employees. The incumbent coordinates with third-party providers to ensure the successful delivery of programs, communications and materials.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent and five years of experience in the administration of HR, Benefits or Audit/Compliance programs; OR

Associate’s degree in human resources, business administration, or related field and three years of experience in administration of HR, Benefits or Audit/Compliance programs; OR

Bachelor’s degree in human resources, business administration, or related field and one to two years of experience in administration of HR, Benefits or Audit/Compliance programs; OR

Master’s degree in human resources, business administration, or related field. 

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. SHRM or HRCI certification

2. CEBS certification

EXPERIENCE:

1. 3+ years of experience in the administration of Health & Welfare Benefit plans, LOA plans (STD, LTD), Tuition Assistance programs, Employee lifecycle processes (internal transfers, reorganizations, terminations, etc.), Compliance or Audit programs

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.

2. Performs proactive audits of HR and benefits-related data.

3. Using the established tools and processes, determines eligibility for qualified and non-qualified plans and ensures enrollments are processed with the plan carriers.

4. Assists with the open enrollment process.

5. Administers the tuition reimbursement program.

6. Respond timely to escalated employee & manager service requests.  Resolve service requests according to the department service-level agreements.

7. Provides necessary reports for allocation/billing charges.

8. Executes HR audit programs to support HR & Payroll Compliance including, but not limited to, I-9, eVerify, OFCCP, WV Cares and Joint Commission.

9. Completes all necessary system transactions with the appropriate reviews, approvals and verifications

10. Administers the Compensation programs in coordination with the Compensation design team.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. Sitting and standing for long periods of time

2. Working on a computer

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. Normal Office environment

SKILLS AND ABILITIES:

1. Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people.

2. Ability to build relationships with other HR teams and with customers to effectively deli