Casino Operations Supervisor

KEY JOB FUNCTIONS:

• Supports team member development with training programs, established methods, procedures and guidelines, and high-quality service.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Performs slot attendant, beverage server, bartender, or bar back job responsibilities throughout shift as applicable.
• Assists Table Games as needed to give Supervisor breaks. 
• Familiarization with all Caesars Brand programs systems, promotions, and events.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end results.
• Responsible for coordinating workflow during shifts to meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned. 

EDUCATION and/or EXPERIENCE: 

• A bachelor’s degree or previous supervisory/leadership experience preferred
• Experience working with the public in a direct customer contact position
• 2 years of experience in Casino Industry a plus.

 QUALIFICATIONS:

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access, and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to listen and respond to visual and aural cues.
• Excellent customer relations skills.

WORK ENVIRONMENT:

• Must be able to work in a fast-paced environment.
• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.