Legal Operations Business Analyst

Global Legal Operations leverages creativity and stakeholder knowledge to develop and improve legal systems, procedures, and strategies to enhance efficiency, collaboration, and impact. This is a highly collaborative role and team, and we are committed to creating an inclusive, forward-thinking environment that values diverse perspectives and talents.

The Business Analyst - Legal Operations, reporting to the Senior Manager - Global Legal Operations, will play a vital role in advancing the Global Legal Team’s effectiveness. This role involves designing and implementing technical solutions, analyzing data, and supporting key operational areas such as financial management, technology, and team operations.

This position is a fantastic opportunity for candidates looking to grow their expertise in the rapidly evolving field of legal operations while contributing to a supportive and collaborative team. The role is based in the U.S., at our Franklin, Tennessee office, with hybrid schedules currently available.

What You'll Do

As a Business Analyst - Legal Operations, you will:

Technology and Systems Management

• Design, develop, and implement technical solutions to enhance the efficiency of legal operations

• Administer and support legal technology tools, including contract management, eBilling, matter management, and legal hold systems

• Configure and customize system workflows, templates, and automation rules to meet evolving business needs

• Conduct quality assurance testing for system updates and integrations to ensure seamless functionality

• Serve as a technical expert, providing ongoing support and troubleshooting for internal and external system users

Data Analysis and Reporting

• Extract, analyze, and interpret data to generate detailed reports, metrics, and dashboards that inform decision-making

• Monitor performance indicators and service-level agreements (SLAs), providing actionable insights to leadership

• Perform data integrity audits to ensure accuracy and reliability across all systems

• Compile and deliver monthly and quarterly presentations, highlighting trends and recommendations for process improvements

Training and Collaboration

• Develop, update, and deliver training programs and resources for legal team members and stakeholders

• Collaborate with cross-functional teams, including IT, finance, and compliance, to ensure alignment and seamless integration of systems and processes

• Act as a liaison between legal and other departments to identify needs, propose solutions, and optimize user satisfaction

• Gather user input and refine system configurations and policies

Process Improvement and Innovation

• Identify opportunities for process automation and simplification to reduce manual work and increase efficiency

• Participate in strategic initiatives, contributing to the design and implementation of innovative solutions

• Stay informed of emerging legal technology trends and make recommendations to enhance the department’s capabilities

• Support the development, implementation, and continuous improvement of policies, procedures, and best practices across legal operations

What We're Looking For

You bring a combination of technical skills, analytical thinking, and a collaborative mindset to the role. While not all qualifications are required, here’s what we’re looking for:

• Experience: 2+ years in legal operations, IT, or a related field (legal or corporate settings preferred but not required)

• Education: A bachelor’s degree in a relevant field (e.g., computer science, IT, or equivalent experience)

• Skills: Proficiency in Microsoft Office, SharePoint, Smartsheet, and similar tools; familiarity with DocuSign CLM as an administrator is a plus

• Attributes: A self-starter with a passion for problem-solving, an eagerness to learn, and the ability to work both independently and collaboratively

• Communication: Strong written and verbal skills, with the ability to explain technical concepts to diverse audiences and to build presentations that effectively present valuable information to leadership

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B c