German Speaking Team Leader - Global Service Coordination

<p><b>Location:</b> Hungary - Budapest | <b>Job-ID: </b>206315 | <b>Contract type: </b>Standard |<b> Business Unit:</b> Customer Success &amp; Service Delivery</p> <p> </p> <p> </p> <p><span><span><b>Your future tasks will be…<br/>  </b></span></span></p> <ul> <li><span><span>Managing of up German speaking accounts</span></span></li> <li><span><span>Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met</span></span></li> <li><span><span>Producing and analysing management reports to allocate work and meet business requirements</span></span></li> <li><span><span>Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required</span></span></li> <li><span><span>Representing the account(s) in front of external and internal stakeholders with support</span></span></li> <li><span><span>Resolving customer escalation in a timely manner to avoid disruption and minimise business impact</span></span></li> <li><span><span>Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements</span></span></li> <li><span><span>Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place</span></span></li> <li><span><span>Conducting performance reviews in line with CC policies. Regular coaching, mentoring and feedback giving to team members in a professional manner</span></span></li> <li><span><span>Being responsible for management of resourcing requirements (attrition and retention) based on business requirements</span></span></li> <li><span><span>Being accountable for having the SOPs up-to-date </span></span></li> <li><span><span>Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.</span></span></li> <li><span><span>Being exemplary in Computacenter values, integrity, self-responsibility, motivation and customer orientation</span></span></li> <li><span><span>Supporting operations manager in managing the account.</span></span></li> </ul> <p><span><span> <br/> <b>You are the ideal candidate if…</b><br/>  </span></span></p> <ul> <li><span><span>You are fluent in German and English</span></span></li> <li><span><span>You have experience in people management</span></span></li> <li><span><span>You have experience in order processing, customer service and Service Coordination</span></span></li> <li><span><span>You have the ability to build relationships with key stakeholders and senior management</span></span></li> <li><span><span>You have a high level of stress management skills</span></span></li> <li><span><span>You have the ability to coach team members to recognise and use each other’s strengths to achieve team goals</span></span></li> <li><span><span>You have excellent administrative skills and ability to analyse data and produce reports</span></span></li> <li><span><span>You have excellent time management skills, coordinating, organizing and prioritizing work activities </span></span></li> <li><span><span>You are able to ensure, maintain &amp; improve the Continuous Improvement mentality and level in the team</span></span></li> <li><span><span>You have experience in communication with stakeholders. – If they apply externally, unless they know the Service Manager personally, they will not have experience with that. And if they apply internally, they may not have that experience if the Service Management is elusive, which they sometimes are. </span></span></li> <li><span><span>You are a team player with collaborative and supportive style</span></span></li> <li><span><span>You have a flexible and adaptable attitude</span></span></li> <li><span><span>Exemplary Computacenter values; integrity, self-responsibility, motivation and customer orientation.</span></span></li> </ul> <p> </p> <p><span><span><b>What can we offer to you ?</b></span></span></p> <p> </p> <ul> <li><span><span>Professional and personal development (clear structure depending on taking the lead of your own career)</span></span></li> <li><span><span>Working in a global structure</span></span></li> <li><span><span>Work in a fun and diverse atmosphere -&gt; more highlight CC family atmosphere</span></span></li> <li><span><span>Flat management structure with an open door policy</span></span></li> <li><span><span>Have a stable workplace with a flexible office schedule (due to hybrid working)</span></span></li> <li><span><span>Language courses, soft skills training and talent programmes</span></span></li> <li><span><span>Medicover private health care package and cafeteria benefits (yearly gross 480000 HUF and after the first year spent within the company, it grows to gross 750000 HUF).</span></span></li> </ul> <p> </p> <p> </p> <p> </p> <p><span><b>Current information for our applicants</b></span></p> <p>We have made our application and recruitment process virtual, we are excited to bring talent like you on