Master Patient Index Specialist

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:  

• Bonus Incentives  

• Paid Certifications  

• Tuition Reimbursement  

• Comprehensive Benefits  

• Career Advancement  

• This position pays between $17.00- $18.15/hr based on experience  

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. 

The Master Patient Index Specialist ensures the accuracy and integrity of the MPI. This includes, but is not limited to, patient identifier merges, unmerges, contact moves and chart correction. Serves as the primary point of contact for medical record number questions and will work closely with CarePATH, registration and scheduling at all Ensemble Health client facilities . 

Responsibilities:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Manages and maintains the integrity of the computerized Master Patient Index (MPI) in support of compliance requirements, licensing/regulatory standards and patient care. 

• Performs master patient index (MPI) data analysis for identifying duplicate/multiple patient files conducted via reports from the electronic medical record. 

• Identifies duplicate/multiple patient files within the MPI and merges to consolidate or link in the MPI. 

• Investigates potential contact moves for accuracy. If needed correct errors in system from one patient to another for errors, registration errors, identity theft, and all unmerges, from various sources including but acute care facilities to determine the validity of the contact move request.

• Merges and unmerges patient records from different facilities/departments, and resolves data issues and errors 

• Prints, preps, scans and indexes patient visit lists to track changes to a patient’s visit list. Updates demographic information.  Use putty and note mover as needed for correcting notes.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Minimum Education: 

• Associates degree or equivalent experience

Experience We Love:

• 1-3 years of health information management (HIM) experience

• MS Office experience 

• Proficient with EMR

Certifications: 

• CRCR (Certified Revenue Cycle Representative) within 9 months of hire (Company Paid)

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Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

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