Operations Improvement Specialist

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

 

Sound interesting? Read on for more details! 

 

THE ROLE:

In this role, you will be responsible for hands-on assessment and optimization of operational processes to eliminate bottlenecks and improve efficiency that directly impacts key performance indicators (KPIs). This role will focus on identifying specific processes that need improvement and working with operations teams to execute initiatives that align with the organization's operational excellence goals. Your day-to-day responsibilities will include:

• Assess operational processes to identify inefficiencies, bottlenecks, and areas for improvement through detailed analysis and direct observation
• Conduct root cause analysis to diagnose workflow issues and recommend actionable process improvements
• Implement process changes and improvement initiatives, collaborating with cross-functional teams to ensure minimal disruption and adherence to QA standards
• Lead pilot projects and process trials to evaluate new initiatives before broader rollout, ensuring optimal execution
• Track and monitor key performance indicators (KPIs) to assess the effectiveness of newly implemented processes and suggest further refinements
• Regularly report on process performance, providing data-driven insights and recommendations to stakeholders
• Train and educate teams on process optimization techniques, encouraging them to adopt best practices and contribute to operational excellence initiatives

SCHEDULE:

You will collaborate with your dynamic team 1x per week at our corporate headquarters. 

WHAT YOU BRING TO THE TABLE:

• Bachelor’s degree preferred with 2-5 years of experience in operations, process improvement, or quality management
• Lean Six Sigma Yellow or Green Belt preferred, with hands-on experience conducting process assessments and implementing improvement tasks
• Strong analytical skills with the ability to assess processes, identify inefficiencies, and provide data-driven recommendations
• Proficiency in Microsoft Office Suite (Word, Excel, Visio, PowerPoint, Outlook) and experience with Salesforce and Business Intelligence tools preferred
• Excellent verbal and written communication skills, with the ability to clearly report on process changes and improvements to both internal and external stakeholders
• Ability to work independently, manage multiple projects in a fast-paced environment, and meet deadlines under pressure
• Proven ability to collaborate with teams, solve problems, and maintain a positive attitude while providing exemplary customer service

 

WHAT WE BRING TO THE TABLE: