Sr. Manager / Associate Director of Channel Operations

TITLE:

Sr. Manager / Associate Director of Channel Operations

Title:  Sr. Manager / Associate Director of Channel Operations

Reports To:  Head of Commercial Trade & Channel

Location:  Richmond

 

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat opioid use disorder (OUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of OUD. Indivior is dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category. Headquartered in the United States in Richmond, VA, Indivior employs over 1,000 individuals globally and its portfolio of products is available in over 30 countries worldwide. Visit www.indivior.com to learn more. Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/indivior.  

POSITION SUMMARY:

In this role, the Sr. Manager / Associate Director of Channel Operations will lead his or her team to ensure proper channel sales and inventory management of our products while generating reports, dashboards, and analyses to support management decisions and ensure patients get the products they need.  They will be the primary point of downstream customer contact with our designated 3PL partner in the United States and Puerto Rico.  They will maintain and improve the systems that house Trade data and the tools and processes that leverage the data such as sales and inventory trending, order management, invoicing and scorecarding.  This role will involve heavy inter-departmental collaboration with departments such as Field Account Management, Business Analytics, Supply Chain, Finance, IT, Compliance and Legal.  This position will include external customer-facing interactions and travel as necessary.

ESSENTIAL FUNCTIONS:  

The responsibilities of this role include, but are not limited to, the following:

Channel Operations

• Manage daily 3PL activities across multiple cost centers to ensure no disruptions to channel sales.  Responsible for assuring we meet our customer service goals of on time delivery, order fulfillment and informing customers of order/shipment status.
• Monitor wholesaler, specialty distributor and specialty pharmacy inventory levels and ensure they meet contractual requirements and are appropriate for forecasted sales levels
• Analyze, report, and take appropriate actions regarding credits and deductions on wholesaler, specialty distributor and specialty pharmacy invoices.
• Assist in revenue management activities.  Coordinate directly with channel buyers and account management teams.
• Act as Program Manager for all vendor software packages related to EDI 852/867 data sets and specialty data aggregation.
• Vendor relationship management including Data Aggregation, Compendia services and Reverse Distribution.
• Collaborate with Global Supply Chain team on special projects.  Review contracted delivery company performance.  Participate in monthly Key Performance Indicator meetings.
• Develop and maintain department’s Standard Operating Procedures (SOP) in support of compliance areas of risk.
• Develop and maintain department’s Work Instructions (WI).
• Work closely to monitor and track team risk areas in support of Channel Compliance Champion.
• Reconcile wholesaler and distributor accounts with focus on sales, discounts, credits and chargebacks.
• Scorecard, audit, and coordinate appropriate corrective actions with all contracted partners such as wholesalers, specialty distributors, and specialty pharmacies.
• Assist in reviewing and assessing returns, deductions, and exceptions from channel partners.
• Coordinate and resolve customer service issues with Field Sales and Medical Information Unit.  Triage to account management owners as appropriate and/or resolve directly with customers.
• Manage contracting system and risk assessment reviews for team. Contracting system Commercial Super User role.
• Travel to meet with channel partners as appropriate.  Attend industry symposiums, conferences, and trade shows as directed.  Travel 20-30%.
• Performs other duties as assigned.
• Operate internal team dashboard communications.

Channel Analysis

• Assist in the dev