Senior Accessibility Specialist

We're on the hunt for an Accessibility expert with a deep understanding of digital accessibility standards and a knack for innovative solutions. Your role will be to guide our Product and Technology teams in creating accessible digital products that meet the needs of people with disabilities. If you're up for this exciting challenge, we'd love to hear from you!

As a Sr. Accessibility Specialist in the Digital Accessibility team, you will utilize your expertise to guide our Product and Technology teams in developing accessible digital products. Your knowledge of accessibility laws and standards will be crucial in identifying and resolving accessibility barriers. You will apply your skills across various digital platforms, including mobile applications and digital documents, to enhance customer experience through inclusivity and accessibility.

JPMorgan Chase has undertaken a digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction, and profitability using digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a cutting-edge digital experience for ALL customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.

Job Responsibilities

• Be passionate about accessibility in the digital space. Have expert knowledge of accessibility barriers and the tools and techniques for overcoming them. 
• Have expert knowledge of current accessibility laws and standards is required. 
• Take on responsibilities that include: 
• Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA 
• Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws. 
• Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
• Applying accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents.
• Coaching colleagues and clients in one on one, small group, or large forum environments
• Using data on accessibility issues within products to identify, report on and push improvements to the product features.

Required qualifications, capabilities, and skills

• 5+ years of experience in driving accessibility in digital, customer facing programs or functions.
• Experience with a broad range of technologies: PDF accessibility and other digital document standards
• Web accessibility on various platforms including Windows and MacOS, mobile accessibility on various platforms including Android and IOS, video and other digital media, 
• Hands on experience with Assistive Technology (screen readers, magnifiers, alternative input, etc.), advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF
• Familiarity with modern web application development practices and popular JavaScript frameworks, familiarity with Web accessibility standards (WCAG, WAI-ARIA)
• Deep knowledge of cross-platform and browser compatibility issues, familiarity of next-version web technologies: HTML5, CSS4, and ES6.
• Demonstrated ability to manage multiple, strategic partner relationships at the Executive Level as well as supervisor level. Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader.
• Able to successfully multi-task across tactical and strategic initiatives.
• High degree of initiative and autonomy coupled with an ability to function successfully as part of a team (in person and virtual).
• Honed consulting, influence, and negotiation skills to achieve desired outcomes that inspire action and trust from stakeholders.
• Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner.

Preferred qualifications, capabilities and skills

• Bachelor’s degree in Business Administration, or related field of study, or equivalent relevant experience.
• Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following good time management.
• Experience with usability and accessibility research.
• Ability to leverage industry knowledge to discern future trends.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financi