Changing lives. Building Careers.
 

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

SUMMARY DESCRIPTION

The Senior Analyst, Distributor Accounts, is responsible for providing collections process, dispute escalation/resolution, and consulting support to Integra customers and internal stakeholders. This position works collaboratively with commercial teams, supply chain, finance, and other key stakeholders to effectively resolve customer disputes, optimize the customer experience, drive revenue growth, and meet/exceed cash flow goals.

SUPERVISION RECEIVED

Position reports to the Director, Global Credit and Collections

SUPERVISION EXERCISED

This position has no direct reports however is responsible for coordinating with Internal Stakeholders; US Collections Manager, Director – Global Credit and Collections, and Commercial Teams; and BPO personnel to oversee the collections process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Primary responsibilities:

• Validate chargeback amounts based on contractual agreements, investigating root causes of chargebacks, and ensure no duplicate deductions are processed.
• Monitoring invoice disputes, research issues, and recommend resolution or compromise solutions that facilitate customer payments
• Developing and maintaining relationships with internal stakeholders, such as customer service, commercial teams, sales operations, supply chain, and tax to ensure the timely resolution of billing disputes.
• Develop and maintain relationships with BPO employees regarding disputes and previous efforts undertaken to resolve those disputes.
• Managing collections processes
• Reconciling customer statements
• Reviewing and managing customer credit holds and Order releases.
• Researching and resolving customer payment and cash application issues

• Maintain and monitor compliance with corporate and department policies, work instructions, and processes. 
• Analyzing workflow processes for improvement opportunities
• Research, recommend, and implement new or enhanced policies, procedures and processes to improve operational effectiveness
• Partner with commercial and finance team leaders on cash forecasting and performance data management & reporting.
• Perform other duties and projects as assigned.
• Flexibility to travel 10-20%, including international travel.
• Will be required to work during company and public/bank holidays, subject to local law.

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required for his position.

• Education:
  • Two (2) year degree (Associates) in Accounting, Business, Finance, or comparable work experience.
• Experience:

• 5+ years Accounts Receivable, finance, procurement, or related experience.

• Prior experience working with BPO partners desired.

• Enjoy working in a high-growth setting and have thrived in that dynamic environment.

• Ability to influence partners to deliver on commitments.

• Apply a customer-centric mindset to drive results and deliver an optimal customer experience.

• Creative problem solver who is comfortable with ambiguity and maintains a drive for continuous process improvement.

• Excellent verbal and written communication skills; ability to actively listen, champion change, communicate status, issues, risks, and opportunities with leaders.

• Proficiency in English. Other languages are a plus.

• Experience with Oracle is a plus.

• Experience in the healthcare industry is a plus.\

ADDITIONAL DETAILS

This role is hybrid between Princeton, NJ and remote. Office days are Tuesday, Wednesday and Thursday.

Salary Pay Range:

$81,650.00 - $112,700.00 USD Salary

Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In