UVA Arts Box Office Ticket Sales Staff (Student Wage)

The UVA Arts Box Office is accepting applications for its Ticket Sales Staff positions for the upcoming Fall 2025 semester. These positions provide customer service, cash and credit card handling, and ticketing services in our centralized box office, serving the arts departments and programs at the University of Virginia. Among the organizations served are the Department of Drama, Department of Music, Virginia Film Festival, Charlottesville Symphony, Tuesday Evening Concert Series, and various other events.

Qualified candidates will possess excellent verbal and written communication skills, and the ability to organize and execute tasks in a fast-paced environment. Applicants must be detail-oriented, self-motivated, flexible, and able to work in a team situation. 

Our Box Office Sales Staff will work approximately 10 hours per week out of the Arts Box Office during business hours (Tues - Fri from noon to 5:00 PM) and on evenings and weekends to support door sales at events.  There may be opportunities to work up to 20 hours/week if interested. Training will occur in late August with public sales hours beginning in September.  The Arts Box Office is located in the lobby of the UVA Drama Building at 109 Culbreth Road. You must be able to reliably commute to the Arts Box Office, Old Cabell Hall, and the MLK, Jr. Performing Arts Center at Charlottesville High School.

Applicants must be current, full-time UVA students, and students with Federal Work Study awards are encouraged to apply. 

JOB DUTIES

• Receive and process ticket orders in person, over the phone, and by mail, using a computerized ticketing system (Tessitura). 
• Maintain knowledge of events and seasons currently available to customers.
• Assist customers with purchase decisions. 
• Understand and relate purchasing policies to customers.
• Answer questions and provide accurate information to patrons. 
• Collect complete and accurate data from customers. 
• Troubleshoot customer issues in a professional manner. 
• Process day-of ticket orders and assist with will-call distribution at the door of performances for evening and weekend events. 
• Reconcile daily sales. 
• Perform all other duties as assigned. 

REQUIRED EXPERIENCE AND SKILLS

• Excellent customer service and communications skills. 
• Extreme attention to detail. 
• Ability to communicate clearly and concisely. 
• Possess a positive, cheerful, and professional demeanor with both patrons and co-workers. 
• Ability to work both independently and together with co-workers. 
• Capability to think critically and to make decisions. 
• Ability to remain calm under high pressure and stressful situations.

PREFERRED EXPERIENCE AND SKILLS

• Prior sales and customer service experience. 
• Experience handling cash, processing credit cards, and reconciling sales.
• An enthusiastic interest in working in the arts and in arts administration roles is welcome! 

REQUIRED APPLICATION DOCUMENTATION
Please provide with your application your CV/resume, cover letter (optional), and availability as described below:

• Please provide your availability between the hours of 11:30am-8:30pm every day, Monday through Sunday.
• Please provide details about any recurring scheduling conflicts that will affect your availability through the Fall semester (other jobs, extracurriculars, music groups, sports teams, clubs, religious commitments, etc).
• Please provide your preference for number of hours you would like to work throughout a given week, whether that is fewer hours (closer to 4-6 hours) or more hours (closer to 20 hours). We ask that Box Office staff commit to at least 4 hours per week, up to a maximum of 20 hours.

LOCATION 

 UVA Arts Box Office, UVA Drama Building, 109 Culbreth Road, Charlottesville, VA 22903

COMPENSATION
Pay Rate: $13.00 per hour
 

MINIMUM REQUIREMENTS

Education: Current UVA student
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to support offsite arts events.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.