Sr. IT Support Specialist

DESCRIPTION SUMMARY:

 

The purpose of this position is to deliver advanced IT Sr Support capabilities to the warehouse distribution and cross dock operations that make up Office Depot’s internal NA IT / Supply Chain Network.  IT is responsible for delivering & supporting functional expertise within and across the process paths of Warehouse Management System, MS Server/ESX VM, Avamar backups, Wireless and Message Queue technologies.   This includes the design, development and deployment of process improvements, new process introductions and equipment installation. All while ensuring the highest quality and the lowest cost solutions.

 

ESSENTIAL FUNCTIONS: 

 

• Create innovative, multi-disciplinary technical/ functional solutions to unprecedented problems and devise solutions for the most complex and highest risk business situations.
• Serve as a credible advisor to business partners on the use of current and future technologies for optimal impact on current and future business strategies and results to include owning technology roadmaps.
• Advise functional leaders and IT Management for making strategic investments in applications, databases, technologies, systems, programs, or processes.
• Act on own initiative and awareness of market conditions and technical innovations to provide solutions to problems before they occur.
• Perform as company’s expert in 2-3 IT disciplines, platforms, technology, systems, or processes.
• Serve as the escalation resource for the complex problems with business and financial consequences.
• Initial contact person to the different levels of the organization on projects and initiatives directly affecting enterprise revenue and profitability.
• Maintains a detailed knowledge of current best practices and emerging trends within the technical architecture and application development arenas. Maintains awareness and understanding of relevant emerging technologies.
• Participate in creating or expanding relationships with major vendors, suppliers, regulators, or other critical external organizations.
• Understands and is proficient with company procedures for documenting new initiatives with complex business cases and detailed ROI models to gain IT, Business Unit and Executive Committee agreement and approval to proceed.
• Conduct workflow analyses and make recommendations for improvement in material handling process and equipment layout.
• Manage distribution center/cross dock process improvement and/or equipment projects, including: research, specification, design, integration, debugging and documentation.
• Contribute to continuous improvement initiatives.
• Contribute in cross-functional improvement teams in order to identify sources of waste and implement changes.
• Establish and maintain work standards for product costing and productivity measurement.
• Develop cost benefit analysis by working with team leads.
• Drive test plan development and execution, ensuring testing is thorough and complete.
• Participate in process control and analyses in area of expertise.  Ensure all issues are driven to closure through root cause analysis.
• Proactive communication involving projects, areas of expertise and support of operations.
• Documentation of standard SOPs and preventative maintenance routines.
• Provide mentorship to team members and promote knowledge transfer

 

 

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

EDUCATION & TRAINING

• Bachelor’s degree in Computer Science or equivalent work experience in a related field. Graduate degree preferred

 

EXPERIENCE

• 6 - 8 years of high volume IT Systems Engineering / Applications Development with warehouse & distribution experience preferred.
• Minimum of 6 - 8 years’ experience designing, developing, and deploying large scale systems on multiple platforms.

 

QUALIFICATIONS

• Microsoft MCSE or equivalent work experience with Server 2008 / 2012
• VMWare 5.0 or above certification preferred
• Strong understanding of IT-related systems; implementations, operations, and support
• Experience in using different testing tools, scripting and automation.  For example, PERL Visual Basic