Outside Plant Technician (OSP)

<p>Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.</p> <p>As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!</p> <p>The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!</p> <h2><strong>About the Opportunity</strong></h2> <p>As an <strong>Outside Plant Technician</strong>, you'll play a key role in building, maintaining, and expanding Ting's fiber network. You'll perform installation, testing, troubleshooting, repair, and maintenance of outside plant infrastructure, including conduit, fiber, splice enclosures, cabinets, and utility locating.</p> <p>As one of Ting's frontline representatives in the community, you'll prioritize safety, quality workmanship, and an exceptional customer experience while working independently on increasingly complex network construction and maintenance activities.</p> <p>This is an on-site role with frequent travel within the Greater Raleigh area. Shift is Monday to Friday between 730 AM to 430 PM.&nbsp;</p> <h2><strong>What You'll Do</strong></h2> <ul> <li>Independently install, maintain, troubleshoot, and repair Ting's fiber outside plant network.</li> <li>Perform drop burials from the fiber plant to the Network Interface Device (NID) using appropriate equipment (plows, shovels, etc.).</li> <li>Blow fiber drops from splice enclosures to customer premises without supervision.</li> <li>Couple and proof microduct pathways independently.</li> <li>Build and maintain splice enclosures (splice domes).</li> <li>Install, configure, clean, troubleshoot, and maintain passive cabinets and cross-connects.</li> <li>Perform mainline fiber blowing operations independently.</li> <li>Complete accurate end-of-shift (EOS) reports, ensuring quality assurance standards are met and reporting discrepancies.</li> <li>Perform utility locates and work safely around underground infrastructure in compliance with 811 requirements.</li> <li>Read and interpret plant maps, construction drawings, GIS, and CAD documentation to support installation and repairs.</li> <li>Perform routine outside plant maintenance, including handholds, fiber drops, and related infrastructure.</li> <li>Diagnose and initiate repairs for outages, light loss, and other network issues.</li> <li>Te