Sr. Retail Delivery Floater

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY:  Works alternately in two member service environments, Branch and Call Center, to deliver highly accurate, consistent, friendly and professional service. Responsible for processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns. Determine member needs and recommend products and services by having conversations to deepen member relationships.  Effectively and accurately utilize Credit Union’s systems and resources.

Specialized Essential Job Function

Sr. Financial Services Representative Responsibilities

Member Service Responsibilities:

• Perform general and vault teller functions such as: receiving and cashing checks and cash for deposits, examining checks for endorsements, accepting and processing loan payments, cashing checks, and paying out money.
• Keep records of money and negotiable instruments involved in financial transactions, entering transactions into computer.
• Balance currency, coin, and checks.
• Process non-monetary mail transactions including deposit verifications, address changes, check orders, statement questions, requests for copies, etc.
• Process membership applications and collect initial deposits.
• As needed, remove deposits, count, and balance, and replenish cash in automated teller machines and express drop boxes.
• Identify member needs by reviewing account data and promote new and additional products and services to enhance members’ financial satisfaction. Complete a member profile questionnaire during member interactions.
• Identify sales prospects and follow up on leads to adhere to both individual and branch sales targets as assigned.
• Participate in Business Development events and actively solicit new memberships and promote additional products and services to existing members.
• Provide information on all Credit Union services, counsel members and prospective members in person or by phone on membership requirements, and provide information on all savings and consumer loan products.

Lending Responsibilities

• Recognize and identify member’s deposit and loan needs demonstrating through understanding of all consumer loan products.
• Interview loan applicants to obtain personal and financial date and review loan applications for completeness.
• Accurately enter information in loan systems.
• Review and evaluate the member’s credit report. Make recommendations to loan officers to approve or deny loan requests based on automated loan systems results.
• Assist in the loan funding process by following Direct Lending Center procedures.

Assume a lead role within the branch:

• Assist in managing the branch within authorized authority, and in accordance with practices as set out in policy and procedures.
• Handle more complex member service functions.
• Assist with monthly audits and review branch reports as assigned.

Call Center Representative Responsibilities

Core Call Center Functions:

• Assess caller needs and provide information to members and potential members on Credit Union membership, products and services and other pertinent Credit Union information.
• Handle complex member requests and work in multiple workgroups, including Lending, ATM/Debit Card, Online/Mobile Banking, Foreign Currency, Wires and Outbound Service Calls.
• Process all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
• Proactively engage member interest in Credit Union Products and Services. Demonstrate a strong working knowledge and create the opportunity to make referrals or opening additional accounts.