Application Support Senior Analyst

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.     

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

TITLE: Application Support Senior Analyst 

This is a fully remote position, but candidate must reside in UK, France or Poland

WHAT YOU’LL DO:  The Application Support Senior Analyst will provide functional support for our reinsurance management application (DCR). This role will work closely with all functional consultants, engineering teams, and all relevant stakeholders. This position will handle customer request analysis, participate in coordinating internal maintenance actions, and play a key role in servicing and ensuring customer satisfaction. 

• Provide first-line technical/functional support for our Reinsurance product, responding to user inquiries and resolving incidents. 

• Investigate and troubleshoot application issues, working to identify root causes and implement resolutions. 

• Escalate complex issues to senior team members or specialized departments when necessary. 

• Document incidents, troubleshooting steps, and resolutions for future reference in support knowledge bases. 

• Work with internal teams to identify recurring issues and recommend long-term solutions to improve system performance. 

• Collaborate with application development and cloud operations teams to resolve issues and implement new features.