Veterinary Technician Manager – Shreiber School of Veterinary Medicine of Rowan University

 

Veterinary Technician Manager – Shreiber School of Veterinary Medicine of Rowan University

 

Work type: Full-Time

Location: Glassboro, New Jersey 

Categories: School of Veterinary Medicine 

 

Position Summary:

The Shreiber School of Veterinary Medicine (SSVM) of Rowan University is seeking an experienced Veterinary Technician Manager, with a strong background in leadership, to join our team and support in the development of our teaching hospital. The Veterinary Technician Manager will directly supervise Veterinary Technician Leads, Technicians and Assistants within a teaching hospital setting. Our ideal candidate will be innovative, driven and adaptable to help support and develop our hospital and its programs. The Veterinary Technician Manager will be responsible for overseeing daily workflow, as well as integrating best practices and collaboration across services while providing leadership support and guidance. This is a 35 hour per week, salaried (exempt) position.

The Veterinary Technician Manager will report to the Director of Veterinary Medical Services.

Note: Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

 

Essential Duties and Responsibilities:

• Leadership & Mentoring:
  • Provides leadership, expert guidance, supervision and oversight for the veterinary support team.
  • Supports and helps develop a culture focused on high-quality patient care across all interactions regarding services.
  • Manages daily work and leave schedules for veterinary support team.
  • Mentors and teaches veterinary support team to provide an exemplary experience throughout the hospital.
  • Serves as a member of the Hospital Leadership Team and collaborates with leaders in other services/departments (Client Service, Facilities, etc.) when needed.
  • Collaborates with Hospital Leadership, HR team and applicable Bargaining Unit to ensure that regular performance evaluations are completed on a yearly basis.
  • Serves as supervisor to services without a formal supervisor (e.g. service lead) and when there is a change in leadership within the service (e.g. vacant supervisor position).
  • Partners with Hospital Leadership, HR team and applicable Bargaining Unit to provide employee feedback when needed.
  • Works in a technical capacity with services to understand workflow and operational opportunities. 
  • Coordinates and organizes monthly veterinary support team meetings.

• Recruitment & Retention:
  • Collaborates with Hospital Leadership and HR department to develop proactive recruitment and retention strategies to attract, hire, and retain talent.
  • Coordinates hiring and posting positions utilizing existing and new platforms.
  • Develops job descriptions and supports Hospital Leadership in updating these on an as-needed basis directly correlated to the growth of the hospital.
  • Oversees and develops career paths for veterinary support team. Ensures that we provide a positive learning environment to attract future talent.
  • Represents the hospital at local and non-local veterinary conferences to attract talent on an as needed basis.

• Patient & Client Care:
  • Ensures the veterinary support team provides excellent communication, service, and patient care.
  • Identifies opportunities for enhanced patient care through training, investment in equipment and development of checklists and/or standard operating procedures.
  • Directs, mentors, and advises the veterinary support team on workflows to provide optimal patient and client care throughout the hospital.
  • Establishes daily workflow for veterinary support team to create efficient processes.

• Knowledge and Learning:
  • Oversees veterinary support team continuing education efforts and develops new opportunities as well as refining prior efforts.
  • Develops written, standardized protocols for departments directly related to services and patient care that provides uniform decision making.
  • Develops detailed training manuals to onboard new veterinary support team members.
  • Reviews/approves continuing education offered for veterinary support team.  
  • Engages and creates learning opportunities for veterinary support team.
  • Aides in the development of potential cross-training efforts for team members throughout the hospital to streamline workflows.

• Technology:
  • Participates in the development of new technologies/platforms t