RN| Patient Contact Center | Per Diem
Concord HospitalAbout the role
Summary
The Nurse Triage Team plays a vital role in providing acute clinical support by assessing patient symptoms and determining appropriate care pathways. Working closely with Contact Center Agents, who serve as an extension of medical group practices, triage nurses evaluate patient concerns using ClearTriage and evidence-based clinical protocols. Utilizing critical thinking skills and sound clinical judgment, nurses provide timely and accurate medical advice, ensuring patients receive the appropriate guidance for their health concerns. Key responsibilities include:- Conducting in-depth assessments of patient symptoms.
- Providing medical guidance based on established clinical protocols.
- Handling high volumes of calls and electronic communications efficiently.
- Ensuring patient confidentiality and adherence to privacy regulations.
Education
Minimum requirements: Associate Degree or Diploma in Nursing from an accredited School of Nursing.
Certification, Registration & Licensure
Licensure required: New Hampshire Board of Nursing license
Certification required: Current American Heart Association Basic Life Support for Healthcare Providers certification or Red Cross CPR/AED for Professional Rescuers and Health Care Providers
Experience
Demonstrated ability to effectively and positively interact with a multi-disciplinary staff, patients, and others.
Responsibilities
Establishes priorities in organizing daily activities and maintains efficient patient flow.
Triages patient phone calls following established guidelines and prescribed format for identifying patient's health problems or concerns, and providing quality patient care.
Administers prescribed medications.
Provides education to patients in response to identified patient needs.
Documents health information, interventions, and outcomes into the patient electronic medical record.
Delegates patient care activities using the five rights: right task, person, direction, circumstance, and
supervision (ensuring the task has been completed satisfactorily and documentation is complete) and
providing feedback to delegatee and manager.
Applies principles of purposeful, organized thinking based on the nursing process to make sound clinical judgment and decisions.
Completes practice specific clinical skill competencies on an annual basis.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pu
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