Patient Collections Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

ROLE OVERVIEW  

The Patient Collections Coordinator is charged with the medical billing activities related to services provided by LifeStance Health and associated clinical practices.  The coordinator will work collaboratively with patients and office team members to ensure that billing practices are complete and accurate.  The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization.  An important key requirement is the self-accountability to drive success in a virtual team environment.  This position is a remote role with the ability to sit within any US locality where LifeStance is represented. A Patient Collections Coordinator is responsible for all functions related to the collection of payment on patient accounts. 

HOURLY PAY: $19.40 - 21.00/hour

LOCATION: This position is fully remote and can be performed anywhere within the United States.

RESPONSIBILITIES  

• Maintain current information on correct and lawful practices for billing payers 

• Make outbound phone calls to patients regarding aging balances 

• Manage inbound/outbound and written correspondence to and from patients regarding billing issues and statement questions 

• Utilize worklists to identify and address claims processing issues and ensure accuracy of patient balances 

• Work closely with front office staff to identify and correct inaccuracies in patient accounts 

• Negotiating reasonable payment plans when patients are unable to pay bills due to financial hardship 

• Handle all aspects of the collection process as it relates to patient balances 

• Follow established policies and procedures to safeguard collection  

• Assist with other patient collections duties as needed 

SKILLS & EXPERIENCE 

• High school diploma or GED equivalent required 

• 1+ years of medical facility or medical office billing experience 

• Experience with automated billing systems preferred 

• Experience with training in business office activities is preferred 

• Familiarity with insurance companies, Medicare, and Medicaid 

• Must possess knowledge of Explanation of Benefits (EOB’s) and understanding of copays, coinsurance, deductibles, and denial codes 

• Ability to work both in a team environment and independently 

• Qualified candidates must be legally authorized to be employed in the United States 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national o